download links not working, and Vegas techs not working too.

X-J wrote on 10/29/2024, 10:47 AM

Microsoft said this would not stop the installation of the software. It is very sad that Vegas doesn't support USA customers better, it takes at least 4 days to get a non-help response from Vegas technical department. If you look back through my emails you will see Vegas Pro Suite 22 was on my computer, but I was missing Mocha VEGAS (Boris FX) + SOUND FORGE Pro + ACID Pro + wizard FX Suite + Huge Content Pack and all I was asking for a complete package of Vegas Pro Suite 22 software. That would include all the additional software. But since it takes 4 to 5 days to get a respond from Vegas, I tried to do it myself and ran into a problem, so I uninstalled the software and when I used the new link to reinstall it that's when the problem came.

I don't get it; it is like the Vegas Technical department refuses to help me. The problem is not my computer, even though it's an old computer, Microsoft technician checked and rechecked that. Again, you need to fix the problem instead of putting it on my computer. I don't know who I'm talking to but I'm requesting to speak with a manager concerning this.

Comments

EricLNZ wrote on 10/29/2024, 3:49 PM

@X-J Sorry to hear about your problem but this is a user forum. We are not Magix Vegas although some employees do occasionally visit here.

We do not have access to your emails and have no idea what is causing your problem. From your comments it appears something unique to your system. I'm sorry but you need to continue pursuing your problem direct with Magix.

J-Toresen wrote on 10/29/2024, 4:56 PM

@X-J All information and download links are in the confirmation e-mail your received after you purchased Vegas Pro Suite 22.

Jøran

Reyfox wrote on 10/30/2024, 7:16 AM

I too can confirm that all the necessary links and serial numbers are in the confirmation email that you should have received. So this has nothing to do with your computer or Magix if you are looking for the additional software that comes with Vegas Pro 22 Suite. Look at your confirmation email. If you don't see it, check your Spam folder.

Your confirmation email should have come from Magix Shop <us-shop@magix.net>