Thanks. yeah, that looks like what i have too. guess i'll just keep trying....

MAGIX MEDIA HUB SERVICE DISRUPTION

I am still experiencing the same unresolved issue with the Media Hub's inability to download any content.

I contacted MAGIX customer service and was informed that this service is provided by a third party, and that the problem apparently has nothing to do with either MAGIX or Vegas.

While it is clear they are attempting to distance themselves from the issue, simply washing their hands of the problem is not a helpful solution for me as a customer. The Media Hub has been non-functional for at least five days now, and unfortunately, there has been no assistance provided by MAGIX.

The complete lack of support is very disappointing. The customer service experience in this matter is one of the worst I have encountered.

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this is what I found as well....interesting

Based on my search, it appears other users are also reporting persistent and long-standing issues with the Vegas Hub (which seems to be the official name for the component you are referring to, as Vegas is a MAGIX product). The problems include infinite loading, download failures, and unstable service, with some users citing "seasonal congestion on the AWS trunk from Europe" as a theory for the intermittent performance.

The search results confirm that you are not alone and that this is a recognized, recurring problem.

Would you like me to try and find a direct link or contact for the specific third-party service provider responsible for the content, as MAGIX suggested, to see if they offer a status update?

ezt én is találtam...érdekes

A keresésem alapján úgy tűnik, hogy más felhasználók is tartós és fennálló problémákról számolnak be a Vegas Hubbal (ami a szóban forgó komponens hivatalos neve, mivel a Vegas egy MAGIX termék). A problémák közé tartozik a végtelen betöltés, a letöltési hibák és az instabil szolgáltatás, egyes felhasználók pedig az „AWS trunk szezonális torlódását Európából” említik az időszakos teljesítmény elméleteként.

A keresési eredmények megerősítik, hogy nincs egyedül, és hogy ez egy elismert, visszatérő probléma.

Szeretnéd, ha közvetlen linketnék megkeresni egy vagy elérhetőséget a tartalomért felelős fél szolgáltatóhoz, ahogy a MAGIX javasolta, hogy megnézzem, kínálnak-e állapotfrissítést?

Hi, did you find a solution to the problem?

Vegas Hub is neither working in VP 22 nor in VP 23. So it is probably not a Vegas problem.

@Veroczki-Jozsef  ... please look at recent posts/comments on the forum about Hub issues - Vegas staff have advised multiple times that Hub issues have been caused by a Microsoft Azure outage.

I just read that for the most part the Microsoft Azure outage problem was rectified within a day or so of its first occurrence and that Microsoft has halted any changes to that platform that would create additional/recurring problems. So is Magix STILL affected by this, causing terrible problems accessing/using Vegas Hub, or do they have other issues causing the Vegas Hub access situation??!! I put in a trouble ticket the other day and Magix support replied that they are aware of the problem and will deal with it in a future software update--but WHEN??!!

If a future software update fixes it, then it shouldn't be a Microsoft Azure issue.

I was considering an Upgrade to Vegas 23 Pro, I currently use 12, but this plus the bug list has me reconsidering.

Downloading the trial version shouldn't be a problem to see if you have the same issues.

From a Vegas Employee, on a Video Hub problem forum page.

"VEGASFlorian wrote on 11/3/2025, 1:29 AM

We can confirm that Hub Services are currently unreliable. We are investigating whether this is related to the outages on Microsoft's side or whether our backend is experiencing problems." "It is not on our end!"

Any fix to this problem, whether from Microsoft, or on the Hub backend, will not require an update to main Vegas application. We are working with Microsoft and hope to have this resolved soon.

That's interesting, VEGASDerek, since Magix has announced officially that it a problem that is web related. Magix Support emailed me back yesterday on a trouble ticket I posted, and I quote, "This is a known issue which will be resolved in a future application update. Thank you for reporting this issue." So who is transparent and who is lying? I do not know who to believe at this point, but I WOULD appreciate a Magix employee or otherwise insider's response to this. Either it is a Microsoft Azure problem on the web, a back-end problem with Magix's servers or a glitch in the software itself. Has Magix support just fed me a line to quiet my inquiries, and it is NOT true what they tell me? The Microsoft Azure problem WAS real, and responded to immediately, and most of those affected (except Magix??) now can use this service!! So what's the REAL story, and who can be transparent with us? I, for one, needed Speech-to-Text YESTERDAY, so really, how long do we have to wait for what we paid for??!!

Personally I'd take what VEGASDerek states as being more up to date than Magix Support.

Hi, I read all the comments, it's sad that the program is not working properly. Is anyone else having this problem or is it just me? Thanks!

@Veroczki-Jozsef have you actually tried it to see if it works for you? The reason I am asking is that some things affect the individuals, and some things affect everyone (global). As with any first release, there are things that just don't go as they should. The question is, does it affect you personally.

In forums, what you will generally read are the issues/complaints/rants. Rarely do you read where someone is having a great time editing. So I suggest you find out for yourself. The trial costs you nothing but time to see if it works on your computer, with the files you work with.

Also, your User Profile is blank. How about adding to your Signature (like mine below) your computer specs. A lot of issues can be related back to the computer used.

Well, as of today, 06 November 2025, 12:20 PM NY Time (UTC-4) I am again able to download HUB videos. I hope it stays this way. :)

igen, úgy tűnik, a hibát kijavították