DVD-A Pro 6.0 cannot find my BR burner

Whaledad wrote on 4/29/2014, 6:33 PM
I've had a DVD burner and a BR burner (both LG) for a good amount of time; and they worked fine in every piece of software, including DVD-A. I built myself a new PC and both drives continue to work fine in every bit of software.... except for DVD-A, that now suddenly decided to not "see" the BR burner. It sees and uses the DVD burner just fine, but is blind for the BR burner.

Any clues?

Comments

PeterDuke wrote on 4/29/2014, 6:59 PM
Have you tried uninstalling DVDA and reinstalling it? Swapping the leads around on the burners (SATA I presume)?
Whaledad wrote on 4/29/2014, 8:19 PM
Uninstalled, rebooted, re-installed: same thing.
Switched SATA cables: same thing.

Wd
Steve Mann wrote on 4/29/2014, 10:16 PM
It's a driver problem. What version of Windows? Move the ATA connector to another port on the motherboard to force a reload of the device driver.
If Windows does not recognize the device, you may need to use the legacy drivers. Open Device Manager, select any item in the list of installed devices, then click Add Legacy Hardware on the Action menu.
Whaledad wrote on 5/14/2014, 5:31 PM
No, no, Windows and EVERY other piece of software on my PC (Win7 x64) recognizes the driver for both reading and writing. And the same drive in my previous PC with the same version of Windows and the same version of DVD-A worked without a problem.
PeterDuke wrote on 5/14/2014, 8:03 PM
Back up your C: drive/partition and restore a clean copy of Windows if you have one (if not, now is the time to create one!). Install Vegas and DVD-A as the only software and try again.

If it is OK, install other software one-at-a-time and test again after each install, to see if there is a conflict or the problem goes away.

If not OK, sorry. It can only be a driver or hardware problem.

An after thought: try disconnecting your DVD burner to see if there is a conflict.
Whaledad wrote on 5/15/2014, 4:28 PM
Peter, thanks for those great ideas, that I could have never come up with myself. (Of course I have! It's a standard help desk response, because it will get people off their back for at least a few days.)
You missed one important point: "Windows and EVERY other piece of software on my PC (Win7 x64) recognizes the drive for both reading and writing." It is ONLY DVD-A that has an issue. So, it is NOT the driver, or Windows.
PeterDuke wrote on 5/15/2014, 7:23 PM
The bottom line is that it should work but it doesn't, so something is not as you think it is. There may be conflict of some sort or a piece of broken software or a hardware fault. The only way to find out what is wrong or to fix it is to experiment.
videoITguy wrote on 5/16/2014, 12:20 PM
look for legacy driver checkbox in DVDA
Whaledad wrote on 5/16/2014, 11:16 PM
Thanks, VideoITguy!!!!

It actually turned out to be the other way round: The "Legacy driver" things WAS checked (by default?). Once unchecked everything is working fine!

Wd