DVDA-Wind DVD or Power DVD problems

lcstonemvp wrote on 6/9/2004, 10:28 AM
Authored aDVD within DVDA and burned it as per my normal proceedures (DVDA Video stream and ac3 audio). Played perfectly in set tops and Window Media Player on my computer. It played perfectly with a brand new Apple G-5.

Took it to the customer who does not use windows media player but have purchased WIN DVD and Power DVD for their computers to play DVDs. The disc will not play on WIN DVD or POWER DVD at all. Since I am a relative small provider to a $23 B company, I have to find out why and adjust something so that my DVD's play consistently on their systems. Any suggestions as to what I can change. (By the way they author there DVD's in DVDit)

Thanks for any suggetions.

Lynn

Comments

Orcatek wrote on 6/9/2004, 11:22 AM
I have power DVD and my DVDA2 disks play fine - wish I could help.

I just used the defaults when burning.

Can there system even see the disk. Can you browse the DVD. It maybe a media issue with their system.

dvdude wrote on 6/9/2004, 11:35 AM
>"It maybe a media issue with their system"

I was thinking the same thing. I have no issues playing DVD-A created material in WinDVD either.

What media are they burning to with DVDit? I'd be very tempted to try a blank one of those.....

lcstonemvp wrote on 6/9/2004, 11:40 AM
Yes their system can see the disk but it just won't play - even on several of their computers.

Thanks

Lynn
lcstonemvp wrote on 6/9/2004, 11:42 AM
Actually they are using same media - Verbatim-R.

Seems very strange to me.

Lynn
dvdude wrote on 6/9/2004, 12:55 PM
So - same media, different result?

About the only thing I can suggest at this point would be to:

Get one of their DVD-Rs
Copy the AUDIO_TS and VIDEO_TS folders to your hard drive
Burn these to another disk using YOUR burner to eliminate burner issues as a possible cause (play the result on THEIR machine).

Cunhambebe wrote on 6/9/2004, 10:37 PM
I had problems with DVDA1.0. In the beginning no problem was detected, but later, I noticed that media burned with DVDA1.0 did not play correctly with Power DVD. One of the movies from the menu didn't play correctly. When you clicked a button, another different movie (than the one indicated on the button) started to play. Well, I guess I found a solution for that. Since I author DVDs that contain files bigger than 5,5GB, I use DVD Shrink to re-author the files so they can fit on a regular 4.7 GB disk. After reauthoring the files with DVD Shrink (choosing which files will be compressed and which ones will not), the problem disappeared. So, try to do this:
-Open DVDA1.0 (if that's your case), choose only prepare. At the end of the process, you'll have a FOLDER.
-Open DVD Shrink (you can download it for free at www.videohelp.com), open the FOLDER, choose reauthor and make the backup in another FOLDER you had previously created. Even if you have nothing to compress (if the project size is under 4,7 GB), just choose reauthor and backup.
-Open again DVDA1.0, open this folder and burn the media. Hope the problem disappears.

I only guess you are using DVDA1.0 because now I have version 2.0. Despite of the minor bugs that have been discussed around here, I have no problems at all with Power DVD.

Hope this helps.
lcstonemvp wrote on 6/10/2004, 4:30 PM
Thanks much for the insight of a possible solution. I will try it tomorrow and see what happens.

Lynn
lcstonemvp wrote on 6/12/2004, 2:17 PM
Problem finally solved by preparing in VDVA and then burning with Veritas burning program. Go figure?!

Lynn