Error Message Using Import Media

albrigha wrote on 7/24/2005, 2:27 PM

Recent purchaser of Movie Studio/DVD. I get an error message that shuts down Movie Studio when I attempt to use "Import Media" in the "Media Pool". Message states "Movies 4.0 EXE has encountered problems" Has anyone encountered this and are there any solutions. I have upgraded to 4.0a.
Thanks

Comments

Steve Grisetti wrote on 7/25/2005, 9:40 AM

What kind of media are you trying to import?

Copy protected media, such as songs downloaded from iTunes, will give you this message, for instance.

Iacobus wrote on 7/26/2005, 10:13 AM

Try uninstalling Movie Studio, then install using only the update (which also acts as the full version; keep your serial key handy).

HTH,
Iacobus
------- RodelWorks - Original Music for the Unafraid Buy Instant ACID by JohnnyRoy and mD! mD at ACIDplanet

albrigha wrote on 7/27/2005, 4:02 PM

I was attempting to inport some pictures from my picture files.
Thanks

albrigha wrote on 7/27/2005, 4:03 PM

I will try that.
Art

albrigha wrote on 7/27/2005, 4:32 PM

I attempted to uninstall and reinstall Movie Studio to eliminate the error problem. I installed 4.0a directly but I ended up with the same problem. I also find I have the same problem when I attempt to start a new project and it asked if I want to "Make My setting Match the Media File". When I say yes I get the fatal error message. as I did with "Import Media" I appreciate your suggestions.

albrigha wrote on 7/28/2005, 10:36 AM

This is the solution to the above issue. Sonny was very helpful in solving it for me. I hope this can assist someone else. Sorry its so long.

Thank you for writing. To ensure that you get a proper installation of your software onto your system, we would ask that you un-install all of your Sony Pictures Digital and older Sonic Foundry software. Do this from the Windows Control Panel's Add/Remove Programs Menu.

Note: Uninstalling Sony Pictures Media Software will wipe out/delete all user settings and preferences that were initially saved/applied to the program. If you need to backup audio presets that you had made then we would recommend using our Preset Manager utility, which you can find at http://mediasoftware.sonypictures.com/download/step2.asp?DID=469. For information about backing up custom Video FX and transition presets please see the following article:

Title: How to recreate your custom presets on Video FX and transitions
URL: http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=267&p_created=1020315600

Once un-installed, delete the following folders:

C:\Program Files\Sonic Foundry
C:\Program Files\Sonic Foundry Setup
C:\Program Files\Sony (Do not delete this entire folder if you have other Sony applications installed such as Sonic Stage, Everquest, Star Wars Galaxies, etc. If that is the case then only delete the folder for the Sony Media Software application you are using as well as the Shared Plug-Ins folder.)
C:\Program Files\Sony Setup

Once un-installed, click over to your Windows Registry Editor (Start -> Run -> regedt32).
WARNING: The Registry is a very sensitive area to work in. If you are not comfortable with advanced configuration and system changes, ask an administrator to help you with this.
Once in there, delete the following registry entries:
HKEY_CURRENT_USER\Software\Sonic Foundry
HKEY_CURRENT_USER\Software\Sony Media Software
HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry
HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software

After removing all of the previous items, just download and re-install from the latest updated versions of software from this link - http://mediasoftware.sonypictures.com/download/step1.asp?CatID=2 These files will be the latest full installers for our software.