Error occurred with the online connection/connection was interrupted.

Billy-Bannigan wrote on 5/4/2022, 12:11 AM

Hello. I just recorded myself Djing with my phone in 4K for an hour but my phone decided to split the video in 15 minute intervals. I recorded the audio separately and I panned on editing it all together in Vegas Pro 14. However, as soon as I tried adding the first video into my project, I kept getting this message.

" An error occurred with the online connection or the connection was interrupted.

Error code -10 "

 

I am currently using Windows 11

Comments

Dexcon wrote on 5/4/2022, 12:23 AM

You can use the forum's search field to search for 'error code 10' and look through the comments in the posts re that error code to see if any of the suggestions work for you. One post with a resolution for that person is: https://www.vegascreativesoftware.info/us/forum/error-code-10--133859/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz