Expired trial problem, no reply from support

wingnut1 wrote on 12/24/2010, 9:29 AM

Hi all,
I bought Vegas 10 Platinum on December 19th (transaction ID 11168886-16DQ) and entered the serial number in the trial version I was using , which had expired. It will not accept the serial and bounces the "buy now" dialog box back up.
So I followed the instructions in the FAQ here to "buy by telephone" but it didn't work and the "buy now" still pops up. So I uninstalled the expired trial version and installed the downloaded version instead and tried the serial again, with the same result.

So then I used the "contact support" and explained what I've just explained here. That was 5 days ago and I have had no reply. I'm getting other emails from Sony, but none from support.

Now I'm not expecting someone to help right now on Christmas Eve, but it would be nice if someone could help me some time this year as I've paid for this software and cannot use it.

I'm using a Packard Bell Aspire M5802/3802, Windows 7 Home Premium, 64 bit, Intel Core 2 Quad, Q8300 2.5GHz.

Thanks in advance for any help or advice you can give me, and Merry Christmas to all here.

Comments

musicvid10 wrote on 12/24/2010, 9:41 AM

Make sure your antivirus software is turned off.
Make sure your computer is attached to the internet.
Make sure your browser is accepting cookies from sonycreativesoftware.com
Make sure you are entering your serial number exactly, dashes included.

These are the usual causes of registration not completing.

Byron K wrote on 12/24/2010, 11:15 AM

If misicvid's suggestions don't work you may want to try uninstalling the trial and re-download VMSP and reinstall.

abelenky wrote on 12/24/2010, 1:53 PM

Another thing to check:

Make sure you're running as the Administrator Account when trying to activate the software. I've had problems with Sony before where a regular User account didn't have enough system privileges.

wingnut1 wrote on 1/3/2011, 1:12 PM

Thanks very much guys and Happy New Year. Once I turned off the McAFee firewall, it worked!
What is the activation code I received by email for? Vegas is working now that I put the serial number in and I can't find on the menu where to place the activation code.