Freezes on loading.

kenneth-allen wrote on 6/17/2018, 6:43 PM

I have been trying for two days to solve this issue. I've uninstalled and reinstalled and tried everything I can think to resolve this. I bought the VMS 15 Suite. When loading the the video editing it keeps stopping at "creating windows". All the other "extras" in the bundle load properly. I bought it for the video editing, which is the only program I find useless. Vegas seems to have the most user unfriendly customer service I've ever encountered. If your question is not in the drop-down menu you're SOL. Ready to shred the disk and buy something that works. Any suggestions? I'm using Windows 10, which should be compatible.

Comments

Chief24 wrote on 6/17/2018, 7:15 PM

I won't say that this is "hard to believe", but...

...I just "Down Graded" from two computers to one. Actually, just finished my new build on Thursday evening, and letting it get all the Microsoft updates, after installing all the manufacture drivers. So, spent the majority of Friday and Saturday installing all of my programs again. Two of which happen to be Magix Vegas Pro 15 Suite and Magix Movie Studio 15 Platinum Suite. Just to be safe, since I am running Windows 10 Pro 64-bit (Spring Creators Update 1803), I installed my copy of Avid LE Codecs for DNxHD (version 2.73) and Quicktime 7.6 (not the higher version which works for Windows 7/8/8.1 - thanks to Dr. Zen of Movie Studio Zen on that tidbit of information!). Guess what, using the downloader from Magix site, everything installed fine, and I even tested out some old projects on this machine, along with doing a test Blu-Ray disc burn for DVD Architect.

What I am finding hard to comprehend, is that so many people of recent have "bought" the new version of Vegas Pro or Movie Studio, or upgraded, blah, blah, blah...and yet the same type of "comments" continue to flood this forum about the software, and the requests have remained the same from the very knowledgeable and helpful "NON PAID" volunteers! And with the "so-called" person(s) with all this "Internet Knowledge" continue to be unable to actually do a "Forum Search" of a problem, because "I have to have it right now"

Me, I'm retired twice and am enjoying this great hobby of video and photo editing. But I can also honestly say that my Military training would have been used had I gone into any type of "Customer Service" or "Help Desk" jobs.

As far as Magix, when I was getting ready to take apart my two previous computers, guess what? I actually sent a "RESPECTFUL" e-mail requesting that both of my accounts with Magix be combined into one. Yep, initially got the "canned response" that it would be looked at. But hey, the next day I got another e-mail from Customer Support letting me know that my accounts were combined, and ll my licenses were now under one. Maybe I look at it as, I'm not floating around on the big, blue pond out there, expecting some "ne'er do well" wanting to shoot something at our ship. To me, that's important, because I don't thing calling 911 to come save a sinking ship or one on fire in the middle of the Atlantic/Pacific/Arctic, etc. oceans/seas. So "right now" doesn't cut it with me.

So, search the forum posts, as there are plenty of things that our wonderful (and mostly cheery) "NON PAID" volunteers have previously posted.

You're welcome.

Mike "The Chief" O'Sullivan

Self Build: #1 MSI TRX40 Pro Wi-Fi w/3960X (be Quiet! Dark Rock Pro TR4) @ stock; 128GB Team Group 3200 MHz; OS/Apps - WDSN850X PCI-e 4.0x4 4TB, Documents/Extras - WDSN850X PCI-e 4.0x4 4TB; XFX AMD Radeon 7900XTX (24.12.1); Samsung 32 Inch UHD 3840x2160; Windows 11 Pro 64-Bit (24H2 26100.2894); (2) Inland Performance 2TB/(2) PNY 3040 4TB PCI-e on Asus Quad M.2x16; (2) WD RED 4TB; ProGrade USB CFExpress/SD card Reader; LG 16X Blu-Ray Burner; 32 inch Samsung UHD 3840x2160.

VEGAS Pro 20 Edit (411); VEGAS Pro 21 Suite (315); VEGAS Pro 22 Suite (239) & HOS (Happy Otter Scripts); DVD Architect 7.0 (100);

Sound Forge Audio Studio 15; ACID Music Studio 11; SonicFire Pro 6.6.9 (with Vegas Pro/Movie Studio Plug-in); DaVinci Resolve (Free) 19.1.3

#2: Gigabyte TRX50 Aero D w/7960x (Noctua NH-U14S TR5-SP6) @ stock; 128GB Kingston Fury Beast RDIMM @4800 MHz; OS/Apps - Seagate Firecuda 540 2TB PCI-e 5.0x4; Documents/Extras/Source/Transcodes - 4TB WDSN850X PCI-e 4.0x4; 4TB Inland Performance PCI-e 3.0x4; 2TB Inland Performance PCI-e 4.0x4; BlackMagic PCI-e Decklink 4K Mini-Recorder; ProGrade USB SD & Micro SD card readers; LG 32 Inch UHD 3840.x2160: PowerColor Hellhound RX Radeon 7900XT (24.12.1); Windows 11 Pro 64-Bit (24H2 26100.2894)

VEGAS Pro 20 Edit (411); VEGAS Pro 21 Suite (315); VEGAS Pro 22 Suite (239) & HOS; DVD Architect 7.0 (100); Sound Forge Audo Studio 15; Acid Music Studio 11

Canon EOS R6 MkII, Canon EOS R6, Canon EOS R7 (All three set for 4K 24/30/60 Cinema Gamut/CLog3); GoPro Hero 5+ & 6 Black & (2) 7 Black & 9 Black & 10 Black & 11 Black & 12 Black (All set at highest settings - 4K, 5K, & 5.3K mostly at 29.970); Sony FDR AX-53 HandyCam (4K 100Mbps XAVC-S 23.976/29.970)