Frequent Vegas Pro 365 Crashing

Richard-Hinkle wrote on 5/13/2020, 10:48 AM

For years, I have used various versions of Vegas Pro to edit church services. I have always experienced unexplained program crashes, where Vegas Pro would stop responding and go to a grayed out screen. After searching the internet for answers, I wrongly assumed that I needed a more powerful computer to run Vegas. In February of 2013, I custom built what I considered a high-end computer for the time, utilizing the following:

GA-X79-UP4 LGA 2011 X79 ATX Intel Motherboard

Core i7 3930K 3.2GHz LGA 2011 Processor

012-P3-1573-KR NVIDIA GeForce GTX 570 HD Superclocked 1280MB GDDR5 PCIe 2.0 x16.Video Card (Nvidia website does not offer any new drivers for the GeForce 500 series)

Windows 7 Pro (Currently upgraded to Windows 10 Home).

NZXT 140MM LIQUID CPU COOLER

Originally, I used a Barracuda 2TB 7,200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive STBD2000101, but I have since upgraded to a Samsung SSD 860 PRO 1TB hard drive.

The computer is blazing fast with all other applications, having no crashing problems whatsoever.

I am now under the Vegas Pro 365 plan, running "Version 17.0 (Build 421).

The video I edit comes from a Canon XA10 HD video camera, utilizing a .MTS extension. The media info for an example file is as follows:

General
ID                                       : 0 (0x0)
Complete name                            : C:\Users\Owner\Desktop\2019-10-06 Sermon\00018.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 1.90 GiB
Duration                                 : 37 min 14 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 7 317 kb/s
Maximum Overall bit rate                 : 13.7 Mb/s
Recorded date                            : 2019-10-06 11:08:16-05:00
Writing application                      : Canon

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 27
Duration                                 : 37 min 14 s
Bit rate mode                            : Variable
Bit rate                                 : 6 762 kb/s
Maximum bit rate                         : 12.0 Mb/s
Width                                    : 1 440 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.145
Stream size                              : 1.76 GiB (92%)

Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 37 min 14 s
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -67 ms
Stream size                              : 68.2 MiB (3%)
Service kind                             : Complete Main

Within Vegas, I have "GPU acceleration of video processing:" turned to "Off", as many forums suggest that using GPU acceleration creates crashing problems.

I am not sure what other properties within Vegas would be helpful. Please specifically tell me what else is needed, and how to find that information.

The crashing issues I have seems to have no one reason for crashing. Vegas will crash when editing text, when copying existing generated media to create a new instance of this generated media, when pasting copied media into the timeline, when deleting media, when moving media on the timeline, and probably several other reasons that I am forgetting right now.

I spend 6-10 hours a week editing for church services. It is rare that I can get through an entire editing 3-4 hour editing session without Vegas crashing. I have re-downloaded and reinstalled Vegas multiple times, in hopes that I needed to fix a corrupt file. But nothing seems to help.

On some instances of Vegas crashing, Vegas crashs after copying and pasting generated text media (so I have the same text format, just with different actual content). When reopening Vegas, if the newly pasted text generated media is present, Vegas crashes as soon as I try to do anything. When this happens, I usually have to restart my computer, then open the Vegas project, and delete the newly pasted generated text in order to stop Vegas from crashing. It is like something about the pasted generated text is causing the problem. But this is just one situation where Vegas crashes.

I have often considered changing to other video editing software. The downside to this for me, is that I have invested a lot of time and money learning Vegas, and don't wish to spend even more money, and go through the steep learning curve with new software.

I can't even begin to convey my frustration over this problem that has gone on for years. With each new Vegas version, I spend the money on the upgrade, hoping that what ever is causing the crashing problem will magically be fixed (pun intended).

I think I am in need of a miracle. Are there any miracle workers out there?

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