Should that be Plextor? Either way, I'm afraid I don't know anything about that device! Can you tell us what you're doing, or trying to do, when it goes wrong - some info about your PC might help as well.
Plextor is an analog to digital converter. And it connects to the USB post.
You may use it with analog devices such as VCRs and analog camcorders.
I use WIN DVD Creator software and the Pleastor converter works just fine with it.
And I am able to capture from any analog devices with WIN DVD Creator.
It tells me that the Plextor communicates with my PC. I use the latest driver for it.
OK, thanks for that, but what are you trying to do when it goes wrong? From the error message it looks like you're trying to use the "Get Photo" button, rather than VidCap.
When I press on “Video Capture” and select (X)Use external video capture application,
I get this first message first “Please connect a device” and then in a second another message” Preview is turned off”
Thanks!!!