My question to Matthew: What part, if any, does the forum play when working on new versions of Vegas Pro?
Matthew's reply: Jay, the forums are a big part of our development process. Among tradeshows, customer service, etc... forums are a direct link to the customers and help us understand what works and what doesnt! The forums are heavily monitored.
So for those who doubt if SCS is watching... think again.
I don't believe it for a second. How could anyone who really cared about the product, and who wanted to make a lot of money selling that product, actually "monitor" this forum, yet never make one single solitary post??
Sorry, that doesn't pass the smell test.
When I ran Ventura Software, way back in the 1980s, I would actually visit various BBSs, which for those who remember, meant dialing in via a 2400 baud modem and then reading and leaving messages while connected. I was president of the company at the time. I think Steve Mann would remember this and can vouch for what I say.
How could anyone who really cared about the product, and who wanted to make a lot of money selling that product, actually "monitor" this forum, yet never make one single solitary post??
For several reasons. Time constraints. Political issues. And last but not least - a software house's input stems form several sources, the forum being only one of them. Important? Yes, but not the only source. Some very vocal forum participants may have certain "pet issues" which not necessarily correspond with the overall picture. Remember - SCS base their user experience input on a lot of sources, a wide variety of sources.
So monitoring the forums without interacting is not uncommon at all. I have been in the software business quite a long time now. Yes. Been there. Done that :-)
I would say that the like.no.other ads have a good tagline, but when I see them in a magazine, I can't even tell what the product is, let alone why I should use it.
Also they should invest in better video ads.
They should hire a pro shooter/editor to some action sports show and have him cut together a fantastic spot and throw it up on youtube and then do a behind the scenes spot, how quickly he was able to work in Vegas.
Will we ever see an improvement to VidCap?
I've sent in numerous feature requests for changes/improvements to this app but have not seen any of it implemented.
I know my requests go back at least as far as the vidcap bug? thread (11/6/2004 ).
Jay - could you pls ask why the Studio version is the first to get the advantage of the new improvements?
I.e. since some months Studio is ver 9 while Full is ver 8 and some bugs that are solved in the Studio 9 are still in the Full 8?
Thanks Jay.
I'll repeat here what the thread I linked to said (along with my follow-up replies).
In a nutshell, I would like VidCap to act like a real capture utility.
Mike
We deal with a large number of non-broadcast students using our Vegas suites and have had an issue with vidcap and I'd appreciate knowing if it's a setting I'm missing or is this a bug that I should report.
When the student starts a project, we create a folder for them and keep all information including the veg and sfvidcap files in it (makes backups easier). Before they capture any video, I make sure to set "Options > Prefs > Disk Management" to their folder and create a sfvidcap file with their name, Mike.sfvidcap for example, that is saved in their folder. Next student is the same, Tom.vidcap, for example.
The problem is that when Mike comes back the next day to capture more video, he launches the capture utility, loads his vidcap file and starts capturing. Unknown to Mike though is the fact that, unless he goes back into "Options > Prefs > Disk Management" and re-selects his folder, all his data goes to Tom's folder.
Is there a reason that the sfvidcap folder doesn't save the folder information along with everything else? I've gone through all the various settings and I don't think I'm missing anything.
We're using Vegas 5.0b but I seeem to recall this behaviour in Vegas 4 as well. Is this a bug? If so, I'll gladly report it because this shouldn't be happening.
IMO, if I load in the sfvidcap for a particular project, it should contain all project information, including which folder has been set up for captured files that particular project.
Because we have 4 edit suites on the go almost constantly (and there's only two of us in the area), sometimes students start capturing without us making sure things are properly set up to do so. BTW, repeated warnings have no effect on them as they think it's our problem that their files are somewhere else :-(
I agree that the capture destination is critical. The NLEs we let the students use only have a C (OS & programs) & a D (capture/edit) drive.
My frustration is when student A inadvertently captures to Student B's folder because they neglected to select their folder. It's a simple matter to move the captured files back to the proper folder - but my complaint is that I shouldn't have to. The sfvidcap file should already contain this information, even if I were to add another drive. I don't think I'm asking too much of the capture app as other NLEs I've used have this feature already.
Einar, Matthew said: I am not sure that is the case. Both Pro and Studio lines have different development cycles as well as different audiences which helps dictate what feature and functionality depth each application gets. In fact many of our studio applications get "lite" versions of the features in our pro products.
Jay: thanks for the answer from Matthew - you can tell him, that I have had both the full and the studio version for years - and always buy the newest of each - in order to enjoy all the improvements SCS makes - and so have come to see the Studio as a subset of the Full (hence Matthews "lite" explanation) and not two different products.
Actually as an old software developer I would probably have made my people develop and maintain only one version but with an array of "blocks" for the smaller version :-)
Here you go. I've recently appended my user name to indicate that I'm in the tech support department at SCS. I've never been happier to be proven wrong. Thank you for posting.
As for what to ask during a chat session, here are a few. I realize you won't be able to ask them all, so I've put them in order of priority.
1. Can we expect all third-party developers who support Premiere to eventually support Vegas Pro, and if not, why not?
My point in asking these questions is to first get a sense if they understand the importance of working with other companies. To win in this business, you MUST create alliances. If you don't, you lose, even if you have a brand name like Sony.
Second, you have to understand product positioning. For someone who understands marketing, Vegas Pro would be so easy to position against the competition, and yet year after year, they fail to do so. I won't give away the answer because I'd like to see if this product manager actually understands product positioning and how it applies to this fabulous, but somewhat rusty, product.
And finally, I want to see if he has what the first George Bush called "the vision thing." Is there a driver on this bus? Does he know where he's going? Or, is he just responding to whatever fire is burning outside his office door on that particular day?
I have a nice simple question. A considerable number of Vegas users, use Cineform as intermediate files. Can SCS fix the problem with Vegas 8.1 reading Cineform AVI files? Vegas 8.1 reads Cineform MOV files fine, but the Vegas AVI reader plug-in is 64 bit only and won't read Cineform 3.x AVI files.
So I guess the people from Sony who post here may not always indicate it by having "Sony" in their username. Going by his posting history, Bops has posted a great deal recently throughout the forum since around May of last year, with most of it in the Vegas Pro section.
I hope that stems some of the negativity that's been floating around recently; such as those "SCS is dead' posts that I saw not too long ago.