I'm an old timer with Vegas 9 Pro and Movie Studio 9. I've been thinking about updating now that I have a new computer. My first stop was here looking at the lineup for Vegas.

But, it seems to me Vegas products are pretty much "self-serve".

Sure, these forums are great, but when it comes to getting help directly from Magix, it's non-existent. Both my email and trying to call on the phone is a waste of time (does the phone just ring in an empty office in a building in the middle of nowhere?). For comparison, I was able to get hold of someone (both sales and tech) within 2 minutes using either "chat" or "phone", when I was inquiring about Adobe Premiere Elements.

I still like the features and the GUI for Vegas programs, but from time to time you need a bit of help. The aggravating thing, is that I can't even get past the purchasing process.

With all the competition in NLE's: (DiVinci Resolve, Premiere...etc), to me, this apparent lack of customer support, is a huge yellow flag. That's too bad, since I think it should be part of a product feature set.

I need some serious convincing to stay with Magix Vegas NLE's

Mike