Have NewblueFX gone out of business?

ushere wrote on 10/20/2016, 7:51 PM

i seriously doubt they've gone out of business - but with the debacle of titler pro in 14 i should imagine it's every hand to the pump ;-)

jetdv wrote on 10/20/2016, 8:06 PM

No. NewBlue is not out of business. I will say I have been on vacation and haven't been on the forums fo awhile. Also, the best place to get support is to contact support at newblueinc.com which will get much faster responses than a forum post would typically get. The plugins are not "standalone" so I'm not sure what you are stating there. On the screenshot you listed, check the "disable GPU" box to test it without using the GPU. However, I strongly recommend contacting NewBlue support directly.

peterh337 wrote on 10/21/2016, 1:42 AM

I have been emailing with NB but after 1 email they have stopped responding. Basically I am not able to disable GPU in the program because it is asking to restart the Standalone, but I have nothing like that. This is what I have posted on various forums but nobody there knows either:

http://peter-ftp.co.uk/screenshots/2016-10-06_195837.jpg

The two lower checkboxes cannot be clicked. I have no idea what "standalone" means.

Also posted here

https://forums.creativecow.net/thread/24/1014327

set wrote on 10/21/2016, 8:57 AM

'Standalone' might not working such as in Elements etc... but it is useful for Titler Pro 4... it means you can run the plugin without any host application...

peterh337 wrote on 10/21/2016, 9:03 AM

But I have no idea what "standalone" is. I just bought the $99 FX package. I have no standalone program.

I have now sent four emails to NBFX with the above screenshot, with no reply.

Quitter wrote on 10/21/2016, 9:21 AM

The standalone is e.g. located at:
C:\Program Files\NewBlueFX\Titler

peterh337 wrote on 10/21/2016, 10:21 AM

What does one do with it?

Quitter wrote on 10/21/2016, 10:25 AM

If you installed the plugins you have also the standalone of the Titler in that folder

Gary James wrote on 10/21/2016, 10:44 AM

If you disable GPU acceleration in Vegas itself, you have to restart the program for the new settings to effect the next time you run the program. Have you tried that?

peterh337 wrote on 10/21/2016, 10:48 AM

Yes; many times. In the thread I linked to, somebody posted a screenshot showing a NBFX plug-in (not sure which one) saying *Vegas itself* needs to be restarted. The one I get is saying "standalone" needs to be restarted.

I have been trying to solve this for weeks.

In reality it all works, but if doing a long render, say 5hrs of footage (50-80hrs rendering) the FX chain starts to break intermittently (as per the video posted). The whole FX chain is getting skipped.

I am suspecting the NBFX lens correction plug-in is the cause.

I am happy to disable all GPU acceleration everywhere because quite obviously Vegas cannot use my GTX750 and it just crashes it if enabled globally (under Preferences) when rendering.

peterh337 wrote on 10/21/2016, 11:39 AM

I don't have any executables in that folder

http://peter-ftp.co.uk/screenshots/2016-10-21_173850.jpg

Quitter wrote on 10/21/2016, 3:15 PM

Which version do you use?
As already shown in the COW Forum, the App Manager should look like this:

The build number is from the NewBlue Vegas Pro Complete-plugin, i have also installed

peterh337 wrote on 10/21/2016, 3:53 PM

I don't know why mine doesn't. NBFX have simply stopped communicating. I will send them yet another copy of the email with a screenshot of my purchase order. They seem to think my account doesn't exist or some such.

Quitter wrote on 10/21/2016, 4:13 PM

Don't you want to tell us which version?
Maybe you should download the actual version from NewBlue

peterh337 wrote on 10/21/2016, 4:23 PM

I did - I posted it in the referenced COW thread. The screenshot is here

http://peter-ftp.co.uk/screenshots/2016-10-06_195837.jpg

This was all installed very recently, from fresh. I bought Pro 13 for the $200 offer and I bought the $99 NBFX bundle.

Quitter wrote on 10/21/2016, 4:26 PM

Ok, i think you have NewBlue Essentials 3 Vol 2, right?
If so, something is wrong with your installation
Have you deinstalled the application and reinstalled?

Which build of VP13 do you have?

Quitter wrote on 10/21/2016, 4:47 PM

Btw
The help files you are requested are here now:
https://newbluefx.zendesk.com/hc/en-us
at "My activities" you can look upon your request status

jetdv wrote on 10/21/2016, 7:40 PM

Just to update everyone, an updated version is still being worked on to resolve all issues that have been reported. But, no, I do not yet have a timeframe for the update.

peterh337 wrote on 10/21/2016, 10:11 PM

OK; I went to that URL, and WOW found copies of my emails to NBFX! So NBFX are receiving them but not replying to them.

What is this about?

There is nowhere on that site I could download a newer version?

I am Vegas Pro 13 build 453.

Yes - Essentials 3 Vol 2. I have just found their order confirmation (June 2016) and re-downloaded the install executable and it is the same one as before

http://peter-ftp.co.uk/screenshots/2016-10-22_040936.jpg

This installation installs only DLLs, no standalone executables.

Quitter wrote on 10/21/2016, 11:27 PM

OK; I went to that URL, and WOW found copies of my emails to NBFX! So NBFX are receiving them but not replying to them.

What is this about?

I received my last answer today

There is nowhere on that site I could download a newer version?

No, not on this side.
You can dowload the trial from https://www.newbluefx.com/products/essentials/volume-2
Or maybe login to your NewBlue account you find your registered products: https://www.newbluefx.com/login

I am Vegas Pro 13 build 453.

Me too!?

Yes - Essentials 3 Vol 2. I have just found their order confirmation (June 2016) and re-downloaded the install executable and it is the same one as before

http://peter-ftp.co.uk/screenshots/2016-10-22_040936.jpg

This installation installs only DLLs, no standalone executables.

Thats right, you get the standalone only if you have a Titler application (see post of "set" above)
Btw: For what is the mpkg file on your screenshot? Do you running a MAC?
Did you runnin other applications from NewBlue on your PC? - Maybe it will help you to clean the regestry
I have other applications (Titler, Filters) but getting only this popup:

sorry can't upload a file at this time, will try again later

Don't have any other ideas at this time

peterh337 wrote on 10/22/2016, 4:04 AM

The PC is i7-970 (6 core) 3GHz, 24GB RAM, GTX750 Kalm 2GB, win7-64.

I have no idea what that mpkg file is; it is something that was downloaded when I bought the $99 stuff and went to the download link.

As regards plugins, this is all that Pro 13 shows

http://peter-ftp.co.uk/screenshots/2016-10-22_095551.jpg

As regards Titler, I do seem to have that

http://peter-ftp.co.uk/screenshots/2016-10-22_095632.jpg

but if I add it to the FX chain and run it I see this

http://peter-ftp.co.uk/screenshots/2016-10-22_095744.jpg

I have no record of buying this (clicking on Purchase it asks for GBP90, not much but I don't need it; no idea what it does above the default titler) but maybe it came out of this which is the original pro 13 download

http://peter-ftp.co.uk/screenshots/2016-10-22_100101.jpg

Under Control Panel / Programs and Features I see this

http://peter-ftp.co.uk/screenshots/2016-10-22_100306.jpg

but have no idea where the 2nd one came from :) I did a google on the "MSPPS" one and it appears to something older, but I also have Studio Platinum 12 installed on this PC. I have not used it for a while (despite it being rock solid) because it won't run any lens correction plugins.

I have just logged into my NBFX account and downloaded yet another Essentials 3 Volume 2 and got the same one again!

!http://peter-ftp.co.uk/screenshots/2016-10-22_101745.jpg!

This is what my NBFX account shows - curious??

http://peter-ftp.co.uk/screenshots/2016-10-22_101922.jpg

Quitter wrote on 10/22/2016, 5:21 AM

MSPPS seemed to be Movie Studio Pro pack, maybe is this your problem.
Try to deinstall all MSPPS applications.
The mpkg file is for the MAC version of NewBlue Essentials

peterh337 wrote on 10/22/2016, 5:43 AM

I uninstalled MSPPS. That feature did relate to the above Titler discussion - see this screenshot of the uninstall process (which removed hundreds of files)

http://peter-ftp.co.uk/screenshots/2016-10-22_113311.jpg

Oddly enough the uninstall failed to remove the Control Panel / progs and features entry... had to be done separately.

The MSPPS folders still show in Pro 13 but they are now empty

http://peter-ftp.co.uk/screenshots/2016-10-22_113726.jpg

Anyway, it gets quite interesting now! I started up MSP12 to make sure it still runs. It does. BUT look - the Lens Correction plug-in does show up in it!!!

http://peter-ftp.co.uk/screenshots/2016-10-22_114019.jpg

That plug-in was stated to require Pro. So how does this work? If I had known it works in MSP12 I would have saved myself a huge amount of hassle, not to mention $200. I am rendering a movie with it now!

However, the issue, see above last screenshot, with the "disable GPU" checkboxes requiring "Standalone" to be restarted, is still there.

As a side issue, the Sony Timecode FX is there is MSP12 but is not there in Pro 13.

Just to make things even more interesting, I am unable to break MSP12 in the way Pro 13 breaks by playing other video

https://www.vegascreativesoftware.info/us/forum/can-anyone-test-pro-13-or-pro-14-rendering-while-playing-video-w-vlc--103900/

Quitter wrote on 10/22/2016, 6:09 AM

The MSPPS folders still show in Pro 13 but they are now empty

Go to C:\Users\username\AppData\Local\Sony\Vegas Pro\
and delete the 13.0 folder.
After that the empty folders disapear