HELP!!! Image keeps hanging/crashing??

Cwiffy wrote on 12/31/2023, 6:24 PM

TL;DR — VEGAS Image hangs everytime I open it. I have a hunch that it's just not compatible with AMD graphics drivers, but I'm trying to explore any work arounds.

Hi everyone! My VEGAS Image (version 5.0.2.) software hangs every time I open it; The app freezes, and Windows declares the app no longer responding. This is an issue specifically to VEGAS Image; VEGAS Pro and Effects both open and work fine.

Just a bit of context: VEGAS has historically been... uncooperative with my PC. When I first installed VEGAS, it constantly rendered all videos and images with shifted colors, and any VEGAS products would crashed sporadically. I've researched it for a while, and found out that other people have had this issue since the AMD Adrenalin 22.7.1. drivers.
sources:
https://www.reddit.com/r/VegasPro/comments/wfjuso/for_amd_users_2271_drivers_will_make_vegas_pro/
https://community.amd.com/t5/drivers-software/amd-driver-23-8-2-and-vegas-pro-21/td-p/628496

For now I've resorted to using the AMD Pro software and drivers. It fixed all the color-shifted renderings, but VEGAS Image broke entirely since I've started using them.

So far, I have tried, in this order:
- Reverting back to AMD Adrenalin 23.11.1 (no fix; color shift bugs in VEGAS Pro & Effects returned)
- Deleted & re-installed all VEGAS programs (no fix)
- clean installed AMD Adrenalin 23.12.1 (no fix)
- open VEGAS Image in Safe Mode (wouldn't start; "OpenCL.dll was not found")
- clean installed AMD Pro 22.Q4, then 23.Q1.1 with factory restart (no fix)

Nothing worked, and Image still keeps hanging.

For now I resorted to using VEGAS Image on my laptop, which still works (2022 Razer Blade 14 with Ryzen™ 9 5900HX).

MY PC SYSTEM SPECS —
▪ Model :: Alienware Aurora R10 Ryzen Edition
▪ OS :: Windows 10 Home Edition
▪ CPU :: AMD Ryzen 7 3700X 8-Core, 3593 Mhz
▪ GPU :: AMD Radeon RX 5700 XT
▪ Graphics Driver :: AMD PRO Edition 22.Q4 (version 31.0.12044.3); Previously AMD Adrenalin
▪ Installed RAM :: 16 GB

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