HELP Please!

FrankLP wrote on 8/25/2004, 9:45 AM
I just completed a multi video presentation that I published to a CDROM (using microsoft Frontpage and Media Maker). I rendered the video as MPEG 1 files and everything plays fine (on my computer at home).

To my dismay when I brought the disc to my work to play, only the audio plays...CRIKES!! My work PC is a Pentium 4, 1.8G machine, so I don't think it is a processing power issue. I searched but can not seem to find anything on this and needto figure this out ASAP. Can anyone shed some light on this?

Comments

DavidMcKnight wrote on 8/25/2004, 9:58 AM
Is it trying to play through Windows Media Player, and you have an older version installed at work? Try updating to version 9, or whatever is the latest.
FrankLP wrote on 8/25/2004, 10:16 AM
Thanks dmc, actually I have embedded the media player in the actual "website" on the disc. But you are correct in that when I try to play the file by clicking on it, it trys to play with WMP. I guess I should've mentioned that the WMP on my work PC is indeed version 9.00.00.3075 so I think it's fairly up to date.
FrankLP wrote on 8/25/2004, 10:19 AM
Would the file size have anything to do with the audio playing and not the video? Each video is about 115MB. Could it maybe be a codec issue, or wuold that not even allow the audio to play?

I just did a bit more experimenting and got an error message stating that "one or more codecs required to open this content could not be found". I thought that the MPEG1 was a pretty standard setting to use for videos, but now...how should I render these videos to assure that they will play on all (or most all) computers? Any help/insight is GREATLY appreciated.
mhbstevens wrote on 8/25/2004, 10:26 AM
Also check to see that the DVD drive in your work machine supports the DVD format you used. DVD-R/-RW is the most compatable.

Make other copies on other format discs and using other rendering setting to see what works if you are in a bind.

You don't mention "Vegas" but as this is the Vegas site I assume you have it. Import your project to Vegas and render as MainConcept and AC3 audio and master in DVDA and give this a try too.

FrankLP wrote on 8/25/2004, 10:36 AM
Thanks mhbstevens. I did indeed render these in Vegas5 as MPEG files. I need to keep them as MPEGs in that this client requires these videos to be on CDROM so that they can be played on computers. Unfortunately everyone doesn't have DVD drives in their PCs (like we do :)) just yet.
FrankLP wrote on 8/25/2004, 10:39 AM
By the way, THANKS for both your quick responses/ideas. I'm confident with the help of the experts in here, I'll get this figured out. Keep the ideas coming. Thanks all!
Chienworks wrote on 8/25/2004, 11:56 AM
I hate to ask this, but are you absolutely positive you used MPEG-1? If you used MPEG-2 instead then that may very well explain all your problems. The computer at work probably doesn't have an MPEG-2 codec installed.
DavidMcKnight wrote on 8/25/2004, 11:57 AM
You said -

I just did a bit more experimenting and got an error message stating that "one or more codecs required to open this content could not be found". I thought that the MPEG1 was a pretty standard setting to use for videos, but now...how should I render these videos to assure that they will play on all (or most all) computers? Any help/insight is GREATLY appreciated.


I'm not an expert (yet), but this means that the player on your work pc doesn't have the right codec plugin to play this file. If it is intended for computer playback, could you not render as a WMV file and embed that instead? You could even include the Mac version of WMP if space permitted.
FrankLP wrote on 8/25/2004, 12:31 PM
Hey Chienworks,
Thanks for the feedback. Ya got me to thinking now...I'll go home tonight and re-render as MPEG1 just to be absolutely sure. I get this strange feeling that you may be right...I'm hoping that it's something simple (and dumb on my part) like that.

dmcknight,
Good idea on the wmv/wmp file. I've never done that. Does this mean that there would have to be two seperate disks (one for one for Mac), or how can I have a single button hyperlink to the appropriate file (WMV or MAC).
Chienworks wrote on 8/25/2004, 1:18 PM
If the webpage you've created for the disc uses JavaScript you can query the OS type and dynamically generate the appropriate link depending on whether the person is running under Windows or MacOS. The downside is that if the person viewing your disc has JavaScript disabled then this won't work. You could always count on the fact that over 90% of the people out there are likely to be using Windows and default to that choice and hope that the Mac users either have JavaScript enabled or have downloaded Media Player for Mac.

Another tactic, and one that is still relatively tasteful, is to simply put "Windows" and "Mac" buttons on the screen which are the appropriate links, and hope that the user knows which computer he's using!
FrankLP wrote on 8/25/2004, 2:03 PM
Good ideas Chienworks! Thanks again. I truly appreciate everyone's support in helping me get this resolved. I'll be checking out these files tonight (MPEG1 verses MPEG2). I tend to go along with your reasoning on the 90% of users being Windows users (especially considerring this is a "corporate type" presentation for business to business use). But both your contingency plans are great. Thanks again.