Help with Blackmagic Design Intensity Pro card

dtudela wrote on 4/10/2013, 4:53 PM

Hello,

Just installed a "BlackMagic-design Intensity Pro" card for my Windows 7 64-bit system. The box arrived today with no CD inside--only an empty CD sleeve and no paperwork or instructions. However, I did install the card making sure I wore an anti-static wristband--so no issues there. It appeared to install correctly. Windows reported a successful installation. The message was:

Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 installed successfully.

VP 12 does not see the card.
In Preview device when I select Blackmagic Design Decklink the message is:

Device unavailable
This device supports audio playback

In Device Manager under Sound, video and game controllers
High Definition Audio Device
Realtek High Definition Audio

Don't know if it's relevant in "Control Panel" under Sound:
Digital Audio (HDMI)
2-High Definition Audio Device
Not plugged in

Panasoniv TV
High Definition Audio Device
Realtek High Definition Audio

I'm thinking there should have been an installation CD or an instruction manual. It's hard to believe it's plug and play with "zero" instructions. I haven't tried to contact anyone just yet since it is after business hours. I will try tomorrow but not expecting a great deal of help.

Without a manual or CD etc., I am at a loss as how to troubleshoot. Are there drivers I need to install, etc? I know some of you are using this card very successfully and I am hoping perhaps someone can offer troubleshooting tips.

Thanks,
--Darrell

Comments

larry-peter wrote on 4/10/2013, 5:19 PM

Driver download at http://www.blackmagicdesign.com/support/archive?sid=3947&pid=3989&dlSeries=&os=win&custom=true. Gotta have those drivers.

Tom Pauncz wrote on 4/10/2013, 5:25 PM

9.7.1 Desktop Video is the latest. It's not shown on the link posted.
Tom

videoITguy wrote on 4/10/2013, 5:29 PM

You SHOULD KNOW several things.

1) You do need the driver install to be availiable such that on your hardware the card will be recognized.

2) That the card will only work on certain platforms and chipsets.

3) That BlackMagic does not support VegasPro 12 - that does not mean you might not be able to make it work...but for BlackMagic's support in that - you shall not have it.

dtudela wrote on 4/10/2013, 6:45 PM

O.K. I downloaded and installed 9.7 Desktop Video driver. Restarted my computer, but unfortunately VP 12 is not seeing it. I am on build 394 but don't see that build 486 or 563 would make a difference. Perhaps it will not work on my system--Intel (R) 7 Series C216 Chipset Family. Too bad, I was looking forward to previewing the timeline on HD TV.

Is there a way to confirm that my configuration will not support Blackmagic Design? I don't want to give up if I'm missing a crucial point nor do I want to continue an "Exercise in Futility" if I am at a dead end.

Thanks guys for your input. It's back to firewire.

--Darrell

videoITguy wrote on 4/10/2013, 7:20 PM

I cannot say definitely, but BlackMagic support should be able to confirm the following statement " WE HAVE NOT tested the card on a board configuration such as yours."

When they issue these statements it means exactly what it says, it does not mean that it could not work in some circumstances.

larry-peter wrote on 4/11/2013, 8:26 AM

While you're waiting for Blackmagic support, I'd try some of the legacy drivers just to see. That was the reason I posted that link, not realizing that the latest one wasn't on there. I switched to AJA several years ago, but back in the days when I did use a BM board with Vegas, I was always on a legacy driver to get things working right.

dtudela wrote on 4/11/2013, 10:21 AM

@atom12
I had to install legacy drivers for OHCI Compliant IEEE 1394 for firewire to work. Is this the same drivers you refererence? As I mentioned earlier the Blackmagic contents box appeared to have been opened and absent of a Installation disk and manual so I was floundering right off.

As suggested, I installed the latest driver 9.7.1 and download the Operation Manual and tried to go step by step for a Windows 7 installation in the event I had missed a critical step before. First off, the instructions are to Open the "Desktop Video" folder and launch the "Desktop Video" installer. Problem is I could not find an Installer in this folder or any other folder.

I feel that I am missing a step/setting or something and that I probably should make this work. Although, I have worked with computers for a number of years I do lack the indepth technical skills of most on this forum. The thing I do have going for me is patience--but don't know for how long though.

I wondering if other VP12 users with similar system configurations are having success with the BMD Intensity Pro card?

I immensly appreciate your help and the advice of all who responded to my post.

--Darrell

Tom Pauncz wrote on 4/11/2013, 10:40 AM

Darrell,
You need to unzip the file you downloaded - I assume it was a .zip file?
Once unzipped, look for the .msi file - it's the installer file you need.
Tom

videoITguy wrote on 4/11/2013, 11:21 AM

Most sales for BM intensity get returned to the vendor, often missing materials for the next customer who will unsuspectingly buy the package.

The download file which is what your missing on the CD is a compound file, yes with manual, but also installers for lots of stuff.
You may be able to make the card work for you, with just the native app and forget about the hooks to Vegas12Pro.

Marc S wrote on 4/11/2013, 12:50 PM

I've been using the Intensity card for a while now in Vegas 9, 10 and 12 previewing to my Plasma. It works nicely for me with 1080i footage. It will not preview with 1080p footage at 30 frames but does work with 1080p at 24p. To get it to work with 1080p footage I change the Vegas project settings to 1080i until rendering.

R0cky wrote on 4/11/2013, 2:47 PM

The intensity shuttle also does this on my machine - that is vegas does not see it. I get the same device unavailable message.

I am using the decklink.dll file from build 367 and it works.

rocky

dtudela wrote on 4/11/2013, 2:53 PM

@Marc S
Thanks Marc S. Your post is proof that the Blackmagic Design Intensity Pro card will work with VP 12. Preview Device in VP does not see the card. I just uninstalled the drivers and did a new install--not sure why except hoping for different results with a new install. What version of VP are you using and do you think the version would make a difference.

After install of BMD is there any additional tweaks to BMD that is needed to get VP to see the card?

All settings in BMD control panel are greyed out with no settings required. The trick now is to get VP to recognize the card.

--Darrell

videoITguy wrote on 4/11/2013, 3:05 PM

from previous thread of same kind of request of the OP
Subject: RE: Black Magic Design Intensity - unavailable in v12?
Reply by: videoITguy Date: 10/16/2012 10:55:01 AM

Ttry to get a hold of forum member -John Cline - he should have experience with this install. The general recommendation for any software hooks that need to grab BlackMagic - is that you have the app install clean before the BM install and then you must do a reinstall of the BM after the software Vegas install is verified as clean. I don't think this rule and recommend from BM company has ever changed.

dtudela wrote on 4/11/2013, 3:15 PM

@bastinado
Your post does offer encouragement. Please forgive me if I ask a dumb question here. How would I go about acquiring and implementing decklink.dll. I see that in the BMD folder there is a decklink.dll file. Is this the file you are referring to or a file in a previous version of VP? Thanks.

videoITguy wrote on 4/11/2013, 4:02 PM

from a previous thread:
Subject: RE: Black Magic Decklink & VP12
Reply by: bastinado Date: 2/11/2013 12:38:01 PM
Tom, I have the same problem with BM intensity shuttle and SCS has been unable to reproduce it. My results:

With BM driver versions 9.x Vegas 12 only works with build 376 and earlier. If you copy the decklink.dll from Vegas Pro 12 build 376 to 486 it will work again.

Or go to BM driver version 8.6.1. On my system this made an amazing improvement in Vega's stability. It has been crashing a lot since version 10 and it went away using this driver.

rocky

dtudela wrote on 4/11/2013, 5:15 PM

Can anyone provide the decklink.dll from Vegas Pro 12 build 376? This may be my last hope to get BMD working. Thanks

Marc S wrote on 4/12/2013, 12:41 AM

I've used it with all three builds of Vegas 12. I should add that I have the internal intensity pro card not the shuttle.

ushere wrote on 4/12/2013, 3:42 AM

+1 marc - no problems here with 12 either....

R0cky wrote on 4/12/2013, 2:27 PM

It's in this directory:

C:\Program Files\Sony\Vegas Pro 12.0\Video Hardware Drivers

My mistake, it's called DecklinkVideoDevice.dll

You need to download the earlier version of vegas and install it to be able to get the file. Copy it and then install the later version of vegas you want. Then copy the older version to this directory.

Wolfgang S. wrote on 4/12/2013, 8:58 PM

Here you go with the dll from build 376

http://www.mediafire.com/?19wen9af6xd5f5b

I can confirm that the workaround - to use the older dll from build 376 - works with the actual build 563 and the Intensity Pro, if you exchange the dll.

David Johns wrote on 4/13/2013, 10:03 AM

I have the PCI BlackMagic Intensity Pro and it (sort of) works with VPro12 build 563.

The preview and trimmer window will output to it and playback will output to it but sometimes - I have not yet established why - it refused to show playback and will only show a static frame from where the cursor was sitting.

This used to happen during the Beta tests (which I reported) and Sony did seem to fix it but now it's back.

I have never done any mucking about with different versions of .dll files though, it's all stock.

Tom Pauncz wrote on 4/13/2013, 10:24 AM

I was seeing the same issue with VP12/563 and the 9.7.1 driver from BMD.

I discovered that in the Preview Device Properties, 10-bit processing was checked - seemingly by default - as I didn't.

Unchecking that option put back the expected behaviour.

Tom

dtudela wrote on 4/13/2013, 10:38 AM

Thanks to everyone for your support. When I realized that BMD did not show up in Device Manager I tried moving the BMD card to different slots after removing two other installed firewire cards so that BMD was the only card present. Briefly, BMD appeared in Device Manager underSound, video and game controllers. Thought I had until it disappeared again and I could not get it back no matter how I moved the card around. I also tried BMD drivers 8.6.1, as well as the latest, 9.7.1, I believe.

I did have an offer from a forum member to send me DLL files from a previous version of VP that works for him.. I don't know that the DLLs would be useful unless BMD is recognized by Device Manager. It seems I was so close but yet here I am now so far again. It certainly has been a learning experience: new computer, upgrade to VP12 and trying to get BMD to work so I can preview to my HD TV.

Firewire still works great so I'm no worse off in that regard.

I do have the option of returning the BMD card since I received it with missing parts. Just can't bring myself to return the card just yet--[b]may try again later[/u]. I can't get my ahead around the fact that it showed up at least once in device manager.

As a side note, I spent 2.5 hours yesterday at the computer business with the technician that built my system. A person of over 25 years experience he could not understand the appearance and then disappearance of BMD in the Device Manager.

--Darrell

Tom Pauncz wrote on 4/13/2013, 10:47 AM

BMD Decklink in my case shows up in Device Manager, just like you saw briefly.
Tom