How does one report a bug?

Steve Mann wrote on 1/23/2006, 11:05 PM
I found a bug, but I don't want to list it as a support problem because the workaround is easy. So, how does Sony want me to report it?

Now that the cat's out of the bag...

I did a time-lapse project that had several folders of sequentially numbered JPG files. (Separate folders because the image numbers overlap.) I made a simple veg file for each folder with the imported sequence as an event. I then made a master veg file and put the individual veg files on the timeline. (This is my workflow, but the nested veg files didn't cause the problem I observed.) I rendered the project to a new track (AVI file). When I viewed it, only the first sequence worked. Everything else "unsequenced" to the first JPG. I went back to the individual veg files, and the image sequences were gone from the "project media" tab.

My workaround was to render each section to a new AVI file, then bring the AVI files into the master.

Steve Mann

Comments

kentwolf wrote on 1/23/2006, 11:13 PM
Are you running 6.0c?

I *think* what you mention, the image sequence bug was fixed in 6.0c...if we are talking about the same thing.
Chienworks wrote on 1/23/2006, 11:16 PM
Probably you could use email support. Click on Support / Technical Support / Email Support to ask a question.

How are you adding the sequences to the timeline? Are you using the "import image sequence" function? If so, why aren't you simply putting all the sequences into the same .veg file? It seems to me that this would be a lot easier than what you are trying to do.
Steve Mann wrote on 1/24/2006, 11:13 PM
Like I said, I don't want support, I just want to report the bug.

I can't import them into the same file because the file names duplicate. There's tens of thousands of images and the camera's file naming system only has four digits. When it reaches "img9999" it creates a new folder and starts over at "img0000".

Yes, I am on 6.0c

Chienworks wrote on 1/25/2006, 4:58 AM
You don't have to import into the same event. Create a new event on the timeline importing the image sequence from the first folder. Then create another new event on the timeline importing the image sequence from the second folder. Then create another new event on the timeline importing the image sequence from the third folder. Then create another new event ... well, you see what i mean, i hope. You can do all this on one track in one single .veg file.