how to get in chat with sony support team

BruceUSA wrote on 6/28/2014, 9:40 PM

I just sold my Vegas Pro 8 I need to tell them I would like to transfer license and reset activation count.

Comments

Steve Mann wrote on 6/28/2014, 9:51 PM

Just send Customer Service the serial number and contact information for the new owner.

That's Customer Service, not Tech Support.

BruceUSA wrote on 6/28/2014, 9:53 PM

Hi Steve,

Do you know any specific one of customer service? because Sony have many division. I just want to make sure I contact the right customer service team.

John_Cline wrote on 6/28/2014, 10:37 PM

https://www.custcenter.com/app/answers/detail/a_id/4183/kw/license

BruceUSA wrote on 6/29/2014, 6:20 PM

Thanks for the link, John. I send them an email with the buyer name and email. Hope, the buyer won't be having any issue.

John_Cline wrote on 6/29/2014, 6:31 PM

I've sold previous versions of Vegas and had no trouble transferring the license. I don't believe that they will be eligible for upgrade pricing on future versions though.

BruceUSA wrote on 6/29/2014, 7:35 PM

I listed the for sale here and I clearly state that it is not upgradeable as I have already used the upgrade. I think the buyer understand and bought it. Only $35 bucks still is good deal and good solid program.