Nope

I had the exact same problem.

After getting support from Magix I figured out that it was somehow related to the windows user as the Hub explorer appeared normally when I used the admin user on my computer. The same if I created a new windows user profile.

But neither I or them figured out a way to get it working again with my normal user. Eventually I stopped getting further suggestions from otherwise excellent customer support (I think they ran out of ideas near the end) and I have cancelled my subscription. Only reason I choose subscription before stand-alone license was the access to the Hub.

Please let us know if you figure this out.

Well I have only one used on my computer - me. And it still doesn;t work. Did you do anything else to make it run on your admin account?

This is what I got from Magix support:

"Thank you for your message. 

Let's check to see if uninstalling and reinstalling the software to the hidden admin profile helps. Windows comes with a hidden administrator account which must first be enabled. To do so:

1. Type "Command Prompt" into Windows search or Cortana

2. right-click on the Command Prompt result that appears and choose "Run as administrator"

3. After the command prompt opens, type: net user administrator /active:yes

4. Double check to make sure the command is entered correctly and hit Enter on your keyboard.

5. After running this command, the prompt will respond with: command completed successfully

6. Go back to the Windows desktop , and press Ctrl+Alt+Delete and select “Switch User” to find the Administrator account, then select it.

7. Install and activate your software applications onto this profile.

If this works for your issue, you can then copy the desktop icon for the software. Once you do that, you can then log back into your normal account and paste the desktop icon there to launch it.

--
Best regards,

MAGIX Software GmbH"