I bought 2 copies of the same software(vegas pro 18)

Preme-Pongcharoen wrote on 4/25/2021, 6:38 AM

I was wondering if I could get a refund for another copy of Vegas pro 18 because I had already bought it but bought it again as there was no indication that my purchase went through, after I made my second purchase I received an email twice about my purchase of Vegas pro 18 with different order number. I already sent a support request 4 days ago but no response..

Comments

Dexcon wrote on 4/25/2021, 6:50 AM

I already sent a support request 4 days ago ...

You've already taken the necessary action needed to have the problem resolved. As this is a user-to-user forum, none of your fellow users on the forum will be able to take any action about this issue. The same thing happened to me some years ago and, after lodging a support request, the refund came through very quickly, but I don't recall getting an email response - the refund showed up on my online banking account. So check your online banking account if you have that availability.

Preme-Pongcharoen wrote on 4/25/2021, 6:56 AM

Thanks! Checked my account and the refund already came through.

Dexcon wrote on 4/25/2021, 7:11 AM

@Preme-Pongcharoen ... that's great news. Thanks for letting the forum know.