I can't download Vegas Pro 15 Edit on my new computer

4nton wrote on 8/26/2023, 4:31 PM

Hello,

I can't re-download MAGIX Vegas Pro 15 Edit on my new computer. I bought the software back in 2017 and I've been able to download it again on my old computer, without any problem. When I log into Vegas Service Center and go to "My products", the program is showing, but there's no option to download it?

Please help!

Comments

RogerS wrote on 8/26/2023, 10:04 PM

Really, you don't have this in your account?

4nton wrote on 8/27/2023, 1:43 AM

No, there's no option to download the program when I look at my products.

Dexcon wrote on 8/27/2023, 2:35 AM

 I bought the software back in 2017 ...

Is it possible that you used another email address when registering VP15 back in 2017? If yes, you'll need to use that email address to find the installation link under My Products.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

LengthyHalo wrote on 8/27/2023, 3:57 AM

4nton here, on another account. Thank you, Dexcon! I forgot I had used another email address to register the product. So, that's why I couldn't find the installation link