install problem

cwest wrote on 8/20/2004, 9:30 AM
I just installed MovieStudio on a new laptop. Seems like there isn’t any free support for installation problems :(

I can import a wmv file into the media pool, and play it. If I click the play button in the editing pane a timeline moves across the screen, but the file isn’t displayed. When I try to save the file (make movie), the function exits almost immediately and saves a 3k file. The file will load into a player, but there isn’t anything to see.

Appreciate any suggestions to fix the problem. Thankyou.