Installation of Vegas Pro 17 Edit aborts, but shows success message

stephen_nh wrote on 4/13/2020, 1:43 PM

I just purchased an upgrade to Vegas Pro 17 (currently using Movie Studio Platinum 16), and I'm trying to install it on Windows 10 64-bit. I have plenty of storage space and memory. I have tried repeatedly, including following a system reboot and including running the installer as administrator, and the behavior is consistently as follows:

1) I execute the downloaded installer (Build 421). (Note: I also re-downloaded the installer, but the downloaded files are identical in size, and the behavior described here is the same.)

2) I choose the language for installation, accept the license agreement, and specify a destination folder.

3) The installer starts and gets to the point where it says "Preparing to install Vegas Pro 17"; the progress bar is less than half-complete when the installation dialog closes and a confirmation dialog appears with the message "Vegas Pro 17.0 has been successfully installed." I click Finish.

Nothing actually gets installed. The destination folder is empty, and the list of installed programs in the Control Panel does not include Vegas.

Any help is much appreciated. Thanks.

Comments

j-v wrote on 4/13/2020, 2:25 PM

Did you install it on your C/: where also Windows has to be installed?

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stephen_nh wrote on 4/13/2020, 2:46 PM

I never like to do that, but I did try accepting the default location. It didn't work.

However, I was able just now to install successfully (in the location of my choice), following a complete system shutdown and with practically no other programs running. I had re-booted previously, but I used Restart rather than Shut Down. That shouldn't make a difference; more likely some other running program was interfering. (In all the years of reading advisories to close all other programs during an installation, I have never encountered a problem.)

Anyway, I'm up and running now. Thanks for checking in.