I am just about fed up. I've been waiting for weeks now for Customer support to respond to me and they refuse. I upgraded computers (at least I think it was an upgrade), and I downloaded a version of Vegas 22 ARM BETA on my new laptop. I was very disappointed with the speed/performance. VERY disappointed. I'm trying to figure out if it's merely an issue of it being beta software, or is my new Snapdragon powered laptop really that slow? I then logged into my Vegas account, deactivated a copy of Vegas Pro 17 from the computer I got rid of..... and then tried downloading the Vegas 17 Pro software on the new laptop. After installing and trying to activate my serial number, it's giving me an error -14, despite the fact that the serial number is LEGIT and it should work just fine. I've screenshotted it, sent them multiple emails, and I'm being ignored. Are they about to go under? If I can get 17 activated, and then see if it's just a slow computer, or an issue with the BETA 22 being slow (if 17 runs fine), then I would complete the purchase of 22 and soon 23. HOWEVER.... if they can't respond to me, then screw it, I'll finally move to an M4 Mac. I better get an answer very soon. I've been waiting for weeks!