keeps crashing.

wallen-morfe wrote on 6/14/2018, 1:50 PM

Alright.... I had Movie Studio 14 for about almost a year and not once this happened. I was used windows 10 with my previous computer and I was able to use it on windows 10 without a problem. I build a new one which I tried to install Movie 14. it installs and everything it even opens but as soon its about to open the actually program is crashes... this is the logs

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 148)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFA6D6D0819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Recording\Movie Studio\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 148)
   Process Description: Movie Studio Platinum
   Process Image Date:  2017-07-28 (Fri Jul 28) 00:48:06

Im also running

-R5 1400, 4 Cores / 8 threads

-RX 4704gb

Comments

Steve Grisetti wrote on 6/15/2018, 7:42 AM

Have you looked up the driver you've listed as the problem? It appears to be related to your GeForce video card.

https://forums.geforce.com/default/topic/1040942/faulting-module-name-igdrclneo64-dll/

Also make sure you've downloaded the latest video card drivers from nVidia, as opposed to letting Windows do it for you.

wallen-morfe wrote on 6/18/2018, 1:10 AM

Why would a GeForce card be on my pc when im using straight amd. I just had an intel switch to amd like 1 week ago. again heres my logs when movie 14 crashes on me

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 148)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFB6B280819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 148)
   Process Description: Movie Studio Platinum
   Process Image Date:  2017-07-28 (Fri Jul 28) 00:48:06

wallen-morfe wrote on 6/18/2018, 1:11 AM

CPU switch **

Kim-Stiner wrote on 8/20/2018, 5:53 PM

I am having this same issues and I'm so frustrated. Ive uninstalled and reinstalled. I apologize, but I am not real techy. All I know is i'm trying to make a simple little still slide movie with music and it is crashing every minute. Can someone offer me some advice? The chat with support did not amount to any bit of help. thx.

chandan-prakash wrote on 8/26/2018, 4:24 AM

I am having this same issues and I'm so frustrated. Ive uninstalled and reinstalled. I apologize, but I am not real techy. All I know is i'm trying to make a simple little still slide movie with music and it is crashing every minute. Can someone offer me some advice? The chat with support did not amount to any bit of help. thx.

I am afraid, I cant provide you any solution but a consolation that many of us are equally clueless... however what has helped me sometimes is to SWITCH OFF GPU rendering ( in options--> preferences-video ). ALso, i use different codec to render. I never use MAGIX codec. this is when we chose option to render. I use SOny XAVS . rendering takes hell lot of time but it eventually works for me . even intel HEVC option worked well for me if you are using version 15. it takes a very long time though...

wallen-morfe wrote on 8/26/2018, 7:11 PM

I figured it out, I just had to reinstall windows. note that make sure you have a backup drive for your stuff so you dont need to reinstall your apps or w.e