You'd thing Magix would be trying to get to proffesional community interested in their product the way Adobe Premeire, Blackmagic Resolve and FCPx do. Instead they market to the semi-pro. It would only take one decent major upgrade and better support to get the pro market. I am slowing moving over to FCPx and will probably start Premeire very soon

Try set your DRAM to 0.

Everthing has beed tried. This thread is about Magix inability to follow through on submitted support requests

That is why Vegas is not used by production houses.

i think too many people have an inflated idea of what to expect from software support nowadays. in general, most software works, otherwise they'd be a MAJOR outcry, as has been seen with various vendors. yes, there's certainly bugs in ALL software too, and not necessarily well documented enough to discover you've got one that's known already, BUT, if you are suffering catastrophic malfunctions, AND have gone through the various FAQ's with no success, then i would say the fault more than likely lies with your pc / os / setup.

if i want help from either a forum or manufacturer then i supply as much information as i can, as clearly and politely as possible so as not making them wonder what i'm going on about.

i too used to have the immediate urge to write in CAPS that everything is fubar and it's all their fault. felt better but never got results. nowadays i can't complain.

as an aside though, i find 'serious' software manufacturers (as opposed to prosumer) much more responsive to support questions, as long as they're clearly explained.

I agree. For the most part software companies do not help with individual user problems but only for many user complaints of a similar problem. The problem probaly is a harware issue with my PC however Magix should at minimum tell me where that problem is coming from.

i do sympathise - it's very annoying...

one can understand avid and some other software vendors stipulating exact(ing) hardware requirements - of course these are usually quite formidable in terms of cost, etc., but at least we can then point a finger at them ;-)

for the most part i try and stick to last years model in hardware - since most of the 'problems' only come to light after a few months in the wild - and i avoid cutting edge and overclocking since i make my living from video production and really don't want added headaches that such things entail. i also keep to a bare minimum the software i have installed on my nle rig.

i hope you get it sorted....

The problem probaly is a harware issue with my PC however Magix should at minimum tell me where that problem is coming from.

If the problem is a hardware issue with your PC, perhaps they don’t know what the problem is. There can be a myriad of reasons why some software may crash (even more of them if it is as complex as a video editor).

Can you describe your system here? Maybe some of us could figure it out if we knew the details of your system.

Thanks for the offer of assistance. I've gone down that road in the past with no luck. V12 works fine but 13 and 14 crash after the render option is selected. I think they changed the render engine after 12. It does seems to have less of an issue when I close Firefox and then wait for a few minutes. I suspect it has to do with memory allocation. I've have sent the crash report to both Sony and Magix and neither of them even bothered to reply.

How 'old' is your OS? (meaning fresh install since first time - including updating to Win10) until now) ?

Version 10 but it is not a operating system issue since verson 12 works just fine.

Version 10 but it is not a operating system issue since verson 12 works just fine.

That doesn’t necessarily mean it is not an OS issue. I recently (about a month ago) bought a new computer just to be able to upgrade my Vegas. My old computer ran Vegas 12 just fine, but could not even install 13, let alone 14. My new computer runs 14 without a problem.

That would indicate that it is a hardware issue. I am pretty sure it is a memory issue which is hardware.

Well then, have you tried increasing the memory in your system?

I've checked all the obvious things.

You really haven't mentioned what apps and what third party apps are running during the render attempts. When I render I make sure everything is off that is possible except the render operation. And with the data you have supplied there are approximately over a hundred million different mathematical combinations of possible software/hardware scenerios akin to winning the lottery. Your relegated to playing the "Bonzi Game" of for instance---new hardware, re-install everything, new computer, install order, memory increase, etc.

JJK

Call Apple, You'll experieince to best customer support on the planet. Ask any Mac user.

"when I was a Magix employee and I had to read a support request like your second post-style in this topic, I should let you wait for centuries . . . . ."

i think they are..nice attitude to resolve a paying customers issues...ugh......

@keith-forman We responded to your ticket one day after you created it asking for a system information file and some error logs.  We also requested that information here:  https://www.vegascreativesoftware.info/de/forum/why-does-magix-not-respond-to-emails-forum-regarding-errors--104127/

Anyone who creates a ticket in our system has 30 days to reply back after a rep responds to their request.  After 30 days of non response the ticket gets closed out.  I have re-opened the ticket with the same request so you can respond back to it with the requested information.  Thanks.  .                      

Then tell me what is wrong or fix the issue.

If you need help please do as suggested: Use your re-opened support ticket to provide the information needed to help you.

@keith-forman We responded to your ticket one day after you created it asking for a system information file and some error logs.  We also requested that information here:  https://www.vegascreativesoftware.info/de/forum/why-does-magix-not-respond-to-emails-forum-regarding-errors--104127/

Anyone who creates a ticket in our system has 30 days to reply back after a rep responds to their request.  After 30 days of non response the ticket gets closed out.  I have re-opened the ticket with the same request so you can respond back to it with the requested information.  Thanks.  .