Movie Studio Platinum 12 - Pop up windows empty!

JPW1 wrote on 4/29/2014, 4:15 PM

Hello...hope someone can help.

I just purchased and installed the Movie Studio Platinum (12, build 1184) software on a 2 month old, pretty powerful computer (8gb ram, E5 3.7GHZ processor, 1TB hardrive, dedicated 2GB video card).

Everything seems to work fine/smoothly (so far).

Here is the problem:
When I hit "make movie"....the window pops up fine. Then I hit "Save to my hard drive" - and the next window pops up (presumably to fill in more information about saving the file) - but the screen pops up blank....with nothing inside.

I can close it, redo...and the same thing happens over and over. I can let it sit for 1 minute or 10 minutes - and the screen remains blank.

PLEASE HELP!

Comments

Steve Grisetti wrote on 4/29/2014, 8:14 PM

What happens if you use the Project/Render As option instead?

MSmart wrote on 4/29/2014, 10:54 PM

Good suggestion. I seem to remember something similar happening to people who adjusted their system font sizes in combination with certain monitor resolutions.

JPW1 wrote on 4/30/2014, 6:26 AM

Thanks....

Same problem...still an empty window. Also, if I hit any of the other functions (like save to youtube, or DVD or online) those bring up the next window and seem to be working fine.

I also realized/noticed that the same "empty/dead" window happens on the program startup.

I hit the icon on the computer desktop...the software loads....then what I presume to be a "welcoming" window opens (usually, you can hit a small radio button in the corner that says "click if you don't want this to appear again")...but it is just an empty/dead window....that I have to "x" out - to start using the program...

JPW1 wrote on 4/30/2014, 12:33 PM

I got it to work! It ended up being a reboot/reinstall/refresh of the the graphics card driver.... a couple of attempts/work arounds...and it finally "clicked" and started to work.

Got the tip/advice from Derek at Movie Studio Zen...