Movie Studio Platinum 13 Keeps Crashing

ZeroQ wrote on 8/19/2014, 3:55 PM
Hi,

I tried the 'Ask a Question' thing, but it's been a long with no response so I thought I tried this.

Movie Studio Platinum works wonders to do anything it's supposed to do.. .EXCEPT when it comes to the most important part which is rendering my video, no matter which format, HD not HD or whatever I choose it crashes as soon as I press 'Render'.. "A problem has caused the program to stop working". On a laptop with Windows 8 i7 processor and Nvidia GT720M it works fine...

On my recently built PC which is better it doesn't.. It's driving me crazy I need the software to work, I've tried suggestions online GPU acceleration.. With it, without it. I've reinstalled it and allowed me to render once and then started the crashes again.. Can someone please help me?

My Computer's specs:

Intel i7 4770 Processor @ 3.4Ghz
Nvidia GTX 760 OC Edition
16GB RAM

It's really sad that with a PC I've built not only but mostly for this doesn't work on it.

Appreciated in advance.
Thank you!

Comments

Ivan Lietaert wrote on 8/20/2014, 12:49 AM
Make sure you have the most recent version of the official Quicktime Player installed. Vegas shares some .dll with it.
ZeroQ wrote on 8/20/2014, 3:56 AM
Was finally able to copy one of the error reports, and it looks like this:

Extra Information
File: C:\Users\Ricardo-DESKTOP\AppData\Local\Sony\Movie Studio Platinum\13.0\dx_video_grovel_x86.log
File: C:\Users\Ricardo-DESKTOP\AppData\Local\Sony\Movie Studio Platinum\13.0\svfx_video_grovel_x86.log
File: C:\Users\Ricardo-DESKTOP\AppData\Local\Sony\Movie Studio Platinum\13.0\ocio_x86.log
File: C:\Users\Ricardo-DESKTOP\AppData\Local\Sony\Movie Studio Platinum\13.0\dx_grovel_x86.log
File: C:\Users\Ricardo-DESKTOP\AppData\Local\Sony\Movie Studio Platinum\13.0\gpu_video_x86.log
File: D:\YouTube\AC Nostalgia\ACR 2 Project.vf

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 13.0 (Build 931)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Movie Studio Platinum 13.0\MovieStudioPlatinum130.exe
Fault Address: 0x00674636
Fault Offset: 0x003F4636

Fault Process Details
Process Path: C:\Program Files\Sony\Movie Studio Platinum 13.0\MovieStudioPlatinum130.exe
Process Version: Version 13.0 (Build 931)
Process Description: Movie Studio Platinum
Process Image Date: 2014-04-25 (Fri Apr 25) 11:37:16