Movie Studio Platinum 13 KERNELBASE.dll crash

dalbad wrote on 9/12/2015, 8:18 AM
Hi!
I bought Movie Studio Platinum 13 today, I installed the program in the correct way according to the instructions. Once installed I fired up the program for the first time. I activated my serial-key and I got to the main page (editing room) in Movie Studio Platinum 13. But just as the main page pops up I get an error, this happens every time over and over again

Error message:
Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 13.0 (Build 943) 64-bit
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\Windows\system32\KERNELBASE.dll
Fault Address: 0x000007FEFD7CB16D
Fault Offset: 0x000000000000B16D

Fault Process Details
Process Path: C:\Program Files\Sony\Movie Studio Platinum 13.0\MovieStudioPlatinum130.exe
Process Version: Version 13.0 (Build 943) 64-bit
Process Description: Movie Studio Platinum
Process Image Date: 2014-11-25 (Tue Nov 25) 11:27:26

Link to picture: http://imageshack.com/a/img538/5081/5HZ5kL.png

Specs:
Windows 7 Ultimate 64-bit
Asus GTX660TI
Intel i7 3770K
8 GB ram
Avasta as Antivirus-progam

Kind regards

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