Movie Studio Platinum 14

CARL-HENDRIX wrote on 12/3/2020, 1:34 PM

I have version 14, build 105. I am a casual user and only use it a few times a year. Recently I tried opening the software and it wont open. The initial "opening box" will open for a few seconds and then it closes. Its been probably 9 months since I last used it. I have not made any major changes to my computer in the last year. I was reading the forum and this seems to be not an uncommon issue with several versions.

 

Comments

j-v wrote on 12/3/2020, 1:57 PM

The latest build was 148. So go to your Magix account and download it from there.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

CARL-HENDRIX wrote on 12/3/2020, 2:16 PM

I uninstalled and reinstalled the program, but I am still unable to open the software....same issue. I now have build 148.

 

CARL-HENDRIX wrote on 12/3/2020, 2:54 PM

Problem Description

   Application Name:    Movie Studio Platinum

   Application Version: Version 14.0 (Build 148)

   Problem:             Unmanaged Exception (0xc0000094)

   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_bdd37d808cfdf045\igdrcl64.dll

   Fault Address:       0x00007FF83A46FB99

   Fault Offset:        0x000000000012FB99

 

Fault Process Details

   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe

   Process Version:     Version 14.0 (Build 148)

   Process Description: Movie Studio Platinum

j-v wrote on 12/3/2020, 3:19 PM

Probably it has something to do with your software drivers. What CPU and GPU are you using with this program?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

CARL-HENDRIX wrote on 12/3/2020, 3:57 PM

I solved it. I rolled back to previous version of the driver update on the graphics card. It now opens fine.