Movie Studio Platinum 15 will not OPEN

phil-hartzell wrote on 5/1/2018, 9:01 AM

I have been using Movie Studio since version 12. Each time I have upgraded I have had no issues. Recently I upgraded to 15 and the program will not open. I have support ticket in on this issue since April 11 and have been getting very slow responses from the support team and incomplete reading of my questions and answers. It is now May 1 and the program still will not open after doing a multitude of suggested fixes. I am not a happy camper.

Comments

Former user wrote on 5/1/2018, 9:15 AM

Since this is your first time posting here, we do not know what all you have tried to do to fix the issue. To keep us from giving you redundant suggestions, can you run down quickly the fixes you have tried and any changes if any? also include all your system and windows version information.