MS Platinum quits, disappears when trying to render basic MP4

Ken-Kasriel wrote on 12/20/2019, 8:38 AM

I have spent about 15 hours on a simple video -- one video track, one audio track , no video FX except simple cross fade transitions now and then. It is 35 minutes. I click Make Movie, choose MP4, accept the defaults, click OK, it starts making the movie, and after the progress bar shows 0-5%, the application simply vanishes. It exits itself with no warning. No white screen, no message that there's a problem and giving me the option to wait or close the program; it just disappears. I've tried rebooting etc. Just can't make this work.

I am on a deadline and really need to render this video. I'm on a new Windows 10 Pro Dell i7 laptop with 8 GB of RAM. Never had this problem with MSP 12 or 13. Any ideas?

Comments

j-v wrote on 12/20/2019, 8:50 AM

Which version and build of Movie Studio are you now working on?
Did this happening once or more times?
What type of project ( settings please)?
Can you see which frame is being rendered when the program is freezing?
What is the renderlocation and how much space has that location?