My system keeps crashing Vegas Pro 16 with Mocha

Ryan-Elias wrote on 3/19/2019, 11:01 PM

Incredibly frustrated with frequent crashing. I've been losing project progress and now it appears all vegas files saved after restore/relaunch show errors, too. I need real support from Vegas and am unable to find a way to get it in the evenings when I work. How do I go about getting some help? Thanks.

Vegas Version 16.0.0.361

BorisFX Mocha 2019

Sys Info below, at least the initial systems detail. GPU is Intel UHD Graphics 630

Footage is from Canon M2, 30 Fps 1080p

It crashes after a couple of tracking instances in Mocha, either before the next tracked clip or after closing the UI back into Vegas. Vegas completely hangs then closes. Re-opens with error message offering to re-open an auto saved version.

Comments

Ryan-Elias wrote on 3/19/2019, 11:05 PM

System Information report written at: 03/19/19 21:00:00
System Name: DESKTOP-EG9MJJ9
[System Summary]

Item   Value
OS Name   Microsoft Windows 10 Home
Version   10.0.17134 Build 17134
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Name   DESKTOP-EG9MJJ9
System Manufacturer   Micro-Star International Co., Ltd.
System Model   MS-7B28
System Type   x64-based PC
System SKU   Default string
Processor   Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date   American Megatrends Inc. A.30, 5/22/2018
SMBIOS Version   2.8
Embedded Controller Version   255.255
BIOS Mode   UEFI
BaseBoard Manufacturer   Micro-Star International Co., Ltd.
BaseBoard Model   Not Available
BaseBoard Name   Base Board
Platform Role   Desktop
Secure Boot State   Off
PCR7 Configuration   Binding Not Possible
Windows Directory   C:\Windows
System Directory   C:\Windows\system32
Boot Device   \Device\HarddiskVolume2
Locale   United States
Hardware Abstraction Layer   Version = "10.0.17134.619"
User Name   DESKTOP-EG9MJJ9\RYAN
Time Zone   Pacific Daylight Time
Installed Physical Memory (RAM)   16.0 GB
Total Physical Memory   15.9 GB
Available Physical Memory   12.3 GB
Total Virtual Memory   18.2 GB
Available Virtual Memory   14.8 GB
Page File Space   2.38 GB
Page File   C:\pagefile.sys
Kernel DMA Protection   Off
Virtualization-based security   Not enabled
Device Encryption Support   Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions   Yes
Hyper-V - Second Level Address Translation Extensions   Yes
Hyper-V - Virtualization Enabled in Firmware   Yes
Hyper-V - Data Execution Protection   Yes

[Hardware Resources]

[Conflicts/Sharing]

Resource   Device
Memory Address 0xA1300000-0xA1301FFF   Renesas USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Memory Address 0xA1300000-0xA1301FFF   Intel(R) PCI Express Root Port #11 - A332

I/O Port 0x00000070-0x00000070   Motherboard resources
I/O Port 0x00000070-0x00000070   System CMOS/real time clock

IRQ 11   Intel(R) Thermal Subsystem - A379
IRQ 11   Intel(R) SMBus - A323

Memory Address 0x90000000-0xDFFFFFFF   PCI Express Root Complex
Memory Address 0x90000000-0xDFFFFFFF   Intel(R) UHD Graphics 630

Memory Address 0xA1100000-0xA11FFFFF   PCI-to-PCI Bridge
Memory Address 0xA1100000-0xA11FFFFF   Intel(R) PCI Express Root Port #12 - A333

Memory Address 0xA0000-0xBFFFF   PCI Express Root Complex
Memory Address 0xA0000-0xBFFFF   Intel(R) UHD Graphics 630

Memory Address 0xA1400000-0xA1403FFF   Standard NVM Express Controller
Memory Address 0xA1400000-0xA1403FFF   Intel(R) PCI Express Root Port #5 - A33C

Dexcon wrote on 3/20/2019, 5:13 AM

Suggest that you also post this issue on Boris FX's forum so as to widen the pool of possible help.

Also, your system data shows that you are in the USA (possibly west coast). As Boris FX is based in the USA (east coast), and given that you have Mocha Pro 2019, you would likely be currently on the upgrade/support plan for Mocha Pro 2019, consider contacting Boris FX for support as well. It might be a Mocha Pro based problem with your computer's configuration as much as it might be a Vegas Pro problem.

For me, Mocha Pro 2019 works fine on Vegas Pro 16 (b361) thus far.

Edit: Also, make sure that you have Mocha Pro 6.0.2 installed.