For anyone having issues, they just released a new driver for XP, version 5.1.
My issue was this:
http://www.sonymediasoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=400501
I must say that I have been impressed with the service from Black Magic. Despite the almost one day difference between US and Aus, they always reply back with good solutions. The same problem submitted to Vegas support at the same time, took 12 days to get a reply and the reply from Sony was to uninstall and reinstall Vegas (and to make sure that I have 300 free megs on my C drive to install.) Good grief, I'm trying to work with HD files that big... duh!
I've done tech support, its not fun, and it's not the techs fault. They are trying their best and I never, ever take issue with them. The same response time and time again means that the Vegas support system is not working. The problem should have been sent to someone familiar with Black Magic products instead of just sitting in a queue for almost two weeks... Lame! Lame! Lame! Did everyone jump ship at Sony Media? I know I saw about 4 job openings over at Creative Cow.
Sorry to rant, but it's a shame they can't get their sh*t together because Vegas is the best editor out there. It will, however, not make it unless they provide better service and better marketing. Just cause its the best, won't make it survive.
-Jeff
(p.s. Black Magic support rocks!)
My issue was this:
http://www.sonymediasoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=400501
I must say that I have been impressed with the service from Black Magic. Despite the almost one day difference between US and Aus, they always reply back with good solutions. The same problem submitted to Vegas support at the same time, took 12 days to get a reply and the reply from Sony was to uninstall and reinstall Vegas (and to make sure that I have 300 free megs on my C drive to install.) Good grief, I'm trying to work with HD files that big... duh!
I've done tech support, its not fun, and it's not the techs fault. They are trying their best and I never, ever take issue with them. The same response time and time again means that the Vegas support system is not working. The problem should have been sent to someone familiar with Black Magic products instead of just sitting in a queue for almost two weeks... Lame! Lame! Lame! Did everyone jump ship at Sony Media? I know I saw about 4 job openings over at Creative Cow.
Sorry to rant, but it's a shame they can't get their sh*t together because Vegas is the best editor out there. It will, however, not make it unless they provide better service and better marketing. Just cause its the best, won't make it survive.
-Jeff
(p.s. Black Magic support rocks!)