New Hard Drive Problems

wolfbass wrote on 8/23/2006, 1:49 PM
Hi all.

I just bought a new WD 250 gig hard drive, which is installed and working properly, or at least the PC is recognising it.

I captured a 1 hour Mini DV tape no problems, then started on the second one (I have 6 to capture) and I had DROPPED frames coming out the wazoo!

After much trial and error, I have captured to another drive, as I can't get the new drive to capture without dropping frames.

It's DEFINATELY the drive. The DV Tape is brand new, the camera is working, the old drive captures no problem.

Any ideas on why this would be happening?

Cheers,

Andy

Edit: Spelling, missing words, 'it's far too early' type mistakes

Comments

mr.beebo wrote on 8/23/2006, 2:27 PM
Is this an external unit? I had a similar problem and found out it was a faulty cable.
jrazz wrote on 8/23/2006, 2:50 PM
If it is external and you have another casing to enclose it in, put it in that and test it out to see if the same occurs after checking the cable if that doesn't fix it. Make sure you check that your drive is configured properly. If is set to PIO, change it to DMA.

j razz
johnmeyer wrote on 8/23/2006, 3:40 PM
If the drive is internal, then DMA is almost certainly the problem:

Improving Vegas Performance

If external, right click on the drive in Explorer and select "Properties." Click on the Hardware tab. Then find your drive in the list and select properties. Then select the Policies tab. Make sure "Optimize for performance" is checked. You can also check "enable write caching on the disk" although for a USB external, this may not "stick." I would recommend doing this for all your other drives as well.
wolfbass wrote on 8/23/2006, 3:56 PM
I'll try that when I get home. The drive is in a carrier, which I then put into the computer, so it's a swappable drive (there's no cable).

Thanks for the tips.

It couldn't be that there is one 235 gig partition could it? Does the partition size matter?

Andy
busterkeaton wrote on 8/23/2006, 5:11 PM
Partition size should not matter.

You may want to search for a PC benchmarking tool and run it on your hard drives and see what the minimum throughput is.

DMA issues are very likely since it's a new drive
riredale wrote on 8/23/2006, 6:50 PM
I discovered one bad carrier a couple of years ago. Bad cable or solder joint somewhere--I never bothered to tear it down, and just bought another one for $12.
Heysues wrote on 8/23/2006, 9:41 PM
if DISC SPACE is your issue (reason why you are using 250)

An option, if you have enough free space say on internal drive you know works....... is crapture tape to that drive.....

then, Cut n Past it over to your new 250 drive.... shouldn't have dropped fram issues so long as orgiinal caputre was flawless
wolfbass wrote on 8/24/2006, 12:43 AM
John.

I tried these things, when I get to the Advanced settings, Device 0 has current transfer mode as Not Applicable.

Device 1 has Current transfer mode as PIO Mode, but it is greyed out, and I can't change it.

An ideas?

Andy
bevross wrote on 8/24/2006, 5:33 AM
Any chance this is a Dell computer? I helped my brother troubleshoot a similar issue, though this was for an internal drive, not external. Anyway, in case this helps:

Hint from the Western Digital support site -- you really must check the BIOS setting before anything else.

Western Digital's FAQ (my remarks in [brackets]):
On some Dell PCs, when you install a second hard drive into the primary slave position, the drive will only run in PIO mode. It doesn't run in DMA mode.

Cause:
On some Dell PCs, a BIOS setting is not set properly to allow DMA transfer mode on the second drive. The hard drive will default to run in PIO mode causing degradation in performance.

Solution:
To fix problem you must change a bios setting.

[To get to Bios -- Turn on (or restart) your computer.
When the blue DELL logo appears, press <F2> immediately. ]
Select drive configuration.

Then select primary slave drive [primary drive 1?].

Change the setting to auto, it will be set to off.

Save the BIOS settings and boot the computer, the secondary slave drive should now be running in DMA, rather than PIO mode.

wolfbass wrote on 8/24/2006, 5:33 AM
Hi Guys!

Went to the WD site and followed their FAQ and trouble shooting, and one suggestion was: Reboot.

Problem solved, apparently.

Frustrating

Thanks for the help again!

Andy
wolfbass wrote on 9/4/2006, 10:01 PM
Just when you thought it was safe........

Finished a project, swapped in the new drive, and suddenlt Vegas wont play an AVI file!

It gets 7 frames in at normal speed, then slows to a crawl, at 1 frame per second.

I'm in PAL land btw.

Yes, the New disk drive is in PIO mode, this time rebooting won't change it back. Apparently I have to uninstall it, then reinstall it to get DMA mode back. I would format it, and will, when I have got all the info off it onto another drive.

I did uninstall VEGAS 6, then reinstall, and it all worked for a prief period, before the trouble restarted.

Any ideas why the drive would keep going into PIO mode?

A thought: Should this drive be a primary drive, secondary drive, slave or master? It's purely for storage, the OS is on another drive.

Any help appreciated. Andy

The
farss wrote on 9/4/2006, 10:42 PM
Most drives in PCs today run in cable select, however get that part of the interface mixed up and things can get mighty messy.

Is this drive on the same bus as the system disk, if it's sharing a port with an optical drive that too can cause a dramatic slowdown in speed.

MarkWWW wrote on 9/5/2006, 11:47 AM
Reasons why a drive that should be working in DMA mode changes to PIO mode can be found here.

Basically it boils down to too many errors being detected during data transfer, typically because of poor quality of cable, poor connections, wrong type of cable (40-conductor rather than 80-conductor) or occasionally a hard drive beginning to fail The event log should contain details of the errors that are provoking the downgrading from DMA to PIO and may help you decide what to do about it.

Mark
Chanimal wrote on 9/5/2006, 12:07 PM
It sounds like something bigger, but you may also want to ensure that Indexing is turned off (that's what I suspected from the start). If it tries to index while saving video to disk you could drop frames.

***************
Ted Finch
Chanimal.com

Windows 11 Pro, i9 (10850k - 20 logical cores), Corsair water-cooled, MSI Gaming Plus motherboard, 64 GB Corsair RAM, 4 Samsung Pro SSD drives (1 GB, 2 GB, 2 GB and 4 GB), AMD video Radeo RX 580, 4 Dell HD monitors.Canon 80d DSL camera with Rhode mic, Zoom H4 mic. Vegas Pro 21 Edit (user since Vegas 2.0), Camtasia (latest), JumpBacks, etc.

Laurence wrote on 9/5/2006, 1:12 PM
Keep in mind that most drives still come formatted in fat32. I always reformat any drive I get as NTFS right away.
wolfbass wrote on 9/5/2006, 1:22 PM
It's definately in NTFS.

I'll check the indexing factor.

I had another go last night, and ANOTHER drive, which has never had a problem before, also slowed Vegas to a crawl.

Thanks for the tips guys, I'll keep hunting.

A
wolfbass wrote on 9/6/2006, 1:21 PM
Update:

Uninstalled Vegas, and Excalibur, then reinstalled both.

Back to it's usual zippy self.

Argh!

Thanks for all the help guys.

Andy