Hi, I noticed some posts already addressing this problem and have the information pasted below. I have already done a fresh reinstallation of movie studio 14 and still have the problem:
General
Complete name : D:\raw clips\2019010811130300-C6D726972790F87F6521C61FBA400A1DX.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 24.3 MiB
Duration : 24 s 363 ms
Overall bit rate : 8 351 kb/s
Encoded date : UTC 1970-01-02 09:22:42
Tagged date : UTC 1970-01-02 09:22:42
Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.2
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, RefFrames : 1 frame
Format settings, GOP : M=1, N=15
Muxing mode : Container profile=High@1.3
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 24 s 350 ms
Bit rate : 8 032 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.145
Stream size : 23.3 MiB (96%)
Title : VideoHandle
Language : English
Encoded date : UTC 1970-01-02 09:22:42
Tagged date : UTC 1970-01-02 09:22:42
Color range : Limited
Color primaries : BT.709
Transfer characteristics : sRGB/sYCC
Matrix coefficients : BT.709
Codec configuration box : avcC
Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 24 s 363 ms
Bit rate mode : Constant
Bit rate : 128 kb/s
Nominal bit rate : 96.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 381 KiB (2%)
Title : SoundHandle
Language : English
Encoded date : UTC 1970-01-02 09:22:42
Tagged date : UTC 1970-01-02 09:22:42