New Movie Studio info needed before updating to 17

Greg-Beach wrote on 5/6/2020, 4:37 PM

My Movie studio 16 will not work with my files from my Sony camcorder. There is no sound in the project?? The problem was sent to the tech department, but I guess they dont want to mess with it, I have heard nothing in 3 months.

Can someone tell me if my file will work in the new Movie Studio 17??

-

---------------THIS WAS MY ANSWER FROM TECH SUPPORT-, FOR MY PROBLEM WITH 16----------

Thank you for your message.

The audio issue with this specific file is now escalated to development and QA to be resolved in a future application update.  Thank you for reporting this issue.  
--
Best regards,
**

MAGIX Software GmbH
Postfach 500109
01067 Dresden - Germany

Managing Director: **, **
Commercial Register: Berlin Charlottenburg, HRB 127205

http://www.magix.net

[METADATA_START]
Product version:
- version 16.0, build 175
Processor:
- corei3-2370m
Operating system:
- Windows 10
Memory:
- 8gb
Sound Card:
- driver.....10.0.18362.356
Graphics Card:
-
Browser:
- Chrome 80.0.3987

[METADATA_END]

MPG files wont work in project

Comments

Greg-Beach wrote on 5/6/2020, 5:05 PM

NOTE, I just tried to download my own link, and it seemed to have converted it to a mp4 file?? so make sure its an MPG if anyone can test it?

Thanks, Greg

EricLNZ wrote on 5/6/2020, 7:30 PM

@Greg-Beach The forum converts files when uploaded. You need to upload your original file somewhere so we can download and try. Try Google Drive etc