newbleu dials have disappeared

Ivan Lietaert wrote on 12/7/2007, 1:13 PM
All of a sudden, the dials have disappeared in my newbleufx videofx. You know, the bleu and black dials above the 1-100 gauge. (see image here:)

How do I get these back? I have tried reainstalling the software, but that doesn't work.

I have tried to find support at the newblue website, but I can't register due to some lousy server security: "We're sorry, but we could not fulfill your request for /index.php on this server.

Your Internet Protocol address is listed on a blacklist of addresses involved in malicious or illegal activity. See the listing below for more details on specific blacklists and removal procedures."

Comments

Eugenia wrote on 12/7/2007, 2:32 PM
I don't understand what is missing from that screenshot, it looks normal to me. Also, I don't have the FilmCamera FX from Neublue, it didn't come with my VMS, so it's either new to you, or you were using the demo for the past few days and it now expired? Just some ideas.
Ivan Lietaert wrote on 12/7/2007, 2:41 PM
The screenshot is from the newblue website. I just put it there to illustrate what sort of dials I'm talking about. I'm actually referring to the newblue fx that come with VMS8 Platinum.
Anyhow, after rebooting XP, everything seems ok now... The dials have returned. Sorry for bothering you folks, esp. Eugenia.
Still, Newblue's support-site is disappointing.
NewBlueFX wrote on 12/9/2007, 4:10 PM
Sorry about the problem on our site - it's fixed now. At first we thought we'd been hacked, but it turned out it was an overenthusiastic component that has since been fixed. We were having trouble logging on too!

I'm glad to hear your problem has gone away. It sounds like you may have been running out of Windows resource handles, in which case that reboot cleared up your memory.

MSmart wrote on 12/9/2007, 6:54 PM
We were having trouble logging on too!

As am I. I sent a "Contact Us" note because my username isn't recognized matched to my email. I did get the auto reply to my Hotmail account so hopefully I'll hear back from you soon. Thanks.