NewBlue logo appearing on video

kjam wrote on 2/10/2008, 12:00 PM
I downloaded VS8 - I previously was using VS7 and never had a problem with the newblue effects logo appearing on my video. Now using VS8, the logo appears anytime I use one of their transitions.

I already registered with my serial # I rec'd when I purchased VS7. I went to the newblue web site and it says there is a problem with the plug-in for VS8, and instructed me to download the fixes, which I have done.

The splash logo is still appearing on my video. Any suggestions on how to get rid of this?

Comments

Ivan Lietaert wrote on 2/11/2008, 11:57 AM
I received a serial number for Newblue FX next besides the one for Vegas. Have you registered newblue fx or just Vegas?
kjam wrote on 2/11/2008, 4:06 PM
Hi Ivan-
I did receive a serial number for NewBlue with my VS7 software. I used the same serial number when I downloaded the trial version of VS8.

The video I was trying to edit used quite a few New Blue transitions, so I had to register again to use them in my video. Now the transtions are there in VS8, but the logo appears at the bottom.

Am I supposed to get a different serial number with an upgrade?
Ivan Lietaert wrote on 2/11/2008, 10:23 PM
The answer is yes: you need new serials.
When you upgrade by download (not box), you receive an email with 3 serials (for VMS, DVDA and Newblue FX).
On this very site, click on 'my account' tab 'my software'. On that page, you'll find a list of registered sony software. Also, you'll find a 'missing serials form'. Fill it in for the serials you lack and then be patient.
kjam wrote on 2/17/2008, 11:56 AM
Thanks Ivan.
I tried what you said, and it is still only showing that I am using VS7. I downloaded the trial version of VS8, but haven't purchased it yet. Do I have to buy the software to get the bluefx serial number?

I went into my software and filled out the form for missing serial numbers, but it gave me nothing. I also registered on the Bluefx website and downloaded some of the things they suggested, but I still have their watermark appearing on my video.

The only thing I think I can do at this point is go and change my video and take all their effects out of it. Do you have any other suggestions?