WOW-how do us professionals get support? They don't even read my posts. Probably not cool posting this but, I'm not getting help and i'm venting. therapy...
Import HDD
Discussion Thread
Customer (Justin Bond) 05/22/2009 03:07 PM
Knowledgebase = no this is not a consumer camera. Once again it's a Sony HVR-DR60. Please obtain one from Sony, fix the bug for the next VEGAS Update (This use to always work w/ Vegas 7 and prior versions)
Response (Nate P.) 05/22/2009 08:15 AM
Hi Jusin,
Thank you for writing back.
Did you try importing the files using the steps in our knowledge base? Please try importing the clips through this method.
If you are unable to import the clips using this method, I would suggest updating the driver for the camera through the device manager. If Vegas is having issues communicating with the camera, you will want to update the driver for the device.
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=4336
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com
Customer (Justin Bond) 05/21/2009 06:26 PM
That link you gave me tells me that you didn't read anything that I wrote. I really don't have the time to keep typing the same stuff over. Please help me or get someone else to help me or tell me that you have given up and don't know how to get the Vegas 9 to import HDD from the Sony HVR-DR60.
Response (Nate P.) 05/21/2009 10:02 AM
Hi Justin,
Thank you for writing back.
I believe this article from the SCS Knowledgebase can help provide answers to this incident:
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=2683
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com
Customer (Justin 05/18/2009 05:27 PM
No error message so no screen shot. M2T files. Sony HVR-DR60 capturing from SOny HVR-V1U. This used to work w/ Vegas 8b and prior versions (8c had the same problem). When it use to work I would go to FILE, IMPORT, HARD DISK RECORDING UNIT, choose the location and Vegas would copy the files to my hard drive and put them into my PROJECT MEDIA (the most important feature).
The M2T files are within individual folders so when it's not working I have to go to EXPLORER and manually click on each individual clip to import (like this project and many 300+ files) Please call and I'm happy to explain further
Response (Nate P.) 05/18/2009 03:52 PM
Hi Justin,
Thank you for contacting Sony Creative Software.
What happens when you try and bring in these files? Are you getting an error message? Please take a screen shot of the error message. To take a screenshot or just one window, make sure the window you want to take a screenshot of is active (just click on the window to make it the active window). Then hold down Alt and PrtScn (Or the Print Screen key). Then open a Word document (From Microsoft Word or WordPerfect) and paste the screenshot into a document by pressing Control+V. Save that file and then attach it to this incident. To attach a file to this incident, click on the "View Incident" link in the e-mail you receive, click "Update Question", and then scroll to the bottom of the webpage. Click "Browse", locate the file, and then click "Open". Fill in something in the Results box and click the "Submit Update to Question" button.
Note: To take a screenshot of your whole monitor window just press PrtScn (Or the Print Screen key) instead or pressing Alt+PrtScn.
What file format are the files that you are trying to bring in, are they AVCHD files? When you say that you would need to click and drag within each 300+ folders, what do you mean? Please clarify this.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com
Import HDD
Discussion Thread
Customer (Justin Bond) 05/22/2009 03:07 PM
Knowledgebase = no this is not a consumer camera. Once again it's a Sony HVR-DR60. Please obtain one from Sony, fix the bug for the next VEGAS Update (This use to always work w/ Vegas 7 and prior versions)
Response (Nate P.) 05/22/2009 08:15 AM
Hi Jusin,
Thank you for writing back.
Did you try importing the files using the steps in our knowledge base? Please try importing the clips through this method.
If you are unable to import the clips using this method, I would suggest updating the driver for the camera through the device manager. If Vegas is having issues communicating with the camera, you will want to update the driver for the device.
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=4336
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com
Customer (Justin Bond) 05/21/2009 06:26 PM
That link you gave me tells me that you didn't read anything that I wrote. I really don't have the time to keep typing the same stuff over. Please help me or get someone else to help me or tell me that you have given up and don't know how to get the Vegas 9 to import HDD from the Sony HVR-DR60.
Response (Nate P.) 05/21/2009 10:02 AM
Hi Justin,
Thank you for writing back.
I believe this article from the SCS Knowledgebase can help provide answers to this incident:
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=2683
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com
Customer (Justin 05/18/2009 05:27 PM
No error message so no screen shot. M2T files. Sony HVR-DR60 capturing from SOny HVR-V1U. This used to work w/ Vegas 8b and prior versions (8c had the same problem). When it use to work I would go to FILE, IMPORT, HARD DISK RECORDING UNIT, choose the location and Vegas would copy the files to my hard drive and put them into my PROJECT MEDIA (the most important feature).
The M2T files are within individual folders so when it's not working I have to go to EXPLORER and manually click on each individual clip to import (like this project and many 300+ files) Please call and I'm happy to explain further
Response (Nate P.) 05/18/2009 03:52 PM
Hi Justin,
Thank you for contacting Sony Creative Software.
What happens when you try and bring in these files? Are you getting an error message? Please take a screen shot of the error message. To take a screenshot or just one window, make sure the window you want to take a screenshot of is active (just click on the window to make it the active window). Then hold down Alt and PrtScn (Or the Print Screen key). Then open a Word document (From Microsoft Word or WordPerfect) and paste the screenshot into a document by pressing Control+V. Save that file and then attach it to this incident. To attach a file to this incident, click on the "View Incident" link in the e-mail you receive, click "Update Question", and then scroll to the bottom of the webpage. Click "Browse", locate the file, and then click "Open". Fill in something in the Results box and click the "Submit Update to Question" button.
Note: To take a screenshot of your whole monitor window just press PrtScn (Or the Print Screen key) instead or pressing Alt+PrtScn.
What file format are the files that you are trying to bring in, are they AVCHD files? When you say that you would need to click and drag within each 300+ folders, what do you mean? Please clarify this.
If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.
Sincerely,
Nate P.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com