No serial numbers after purchase

gavin-impett wrote on 9/10/2018, 11:53 PM

I purchased the suite, no email with registration codes, can't find customer support on the Magix site, Vegas Pro 16 isn't even listed. Who do I talk to, where do I go to get this fixed.

Comments

EricLNZ wrote on 9/11/2018, 12:10 AM

You could try here - https://support2.magix.com/customer/en/vegas/form

or here - https://support2.magix.com/customer/en/request?_ga=2.265991628.2119098317.1536642422-1433919839.1498612222

gavin-impett wrote on 9/11/2018, 12:36 AM

Thanks, I finally got through. They haven't updated their site to include Vegas Pro 16 and three browsers later I was able to submit a ticket....at which point I checked my spam folder again....Yeah. By this point I've already run into install issues with the plug-ins, so it's time to hit system restore and start the whole thing over.

Thanks for the speedy response, btw.