No themes available (or buttons or backgrounds)

Himanshu wrote on 3/3/2008, 5:41 AM

Have a working installation of SMVS8 PE and DVDAS 4.5 (build 56), but the only problem is that when I switch to the Themes, Buttons or Backgrounds tab in DVDAS, the tab simply shows this message:

No themes available
No buttons available
No backgrounds available

If I look in the install directory, I see the themes present (44 objects for a total of 19.5MB):

D:\Program Files\Sony\DVD Architect Studio 4.5\themes

Is the fact that the app is installed on the D: drive a problem?

How do I resolve this problem? I've opened a customer support case but that might take a few days. Thanks.

Comments

dfred wrote on 3/3/2008, 7:12 AM

I'm using Sony Vegas 6 and DVDA 3.0 and am no expert but will toss out an idea or two.

Have you tried uninstalling the software and reinstalling? Do you have enough space on your C drive to try installing it there just to see if it makes any difference in loading the themes, buttons, & backgrounds?

In recent months, I purchased a new MP3 player and no matter what I did, I could not load video onto that thing. I was about ready to return it to the store out of frustration and decided to try installing the software on my laptop. I noticed it installed differently - a pop up window appeared that did not show on my desktop. Once it finished installation, it worked perfectly.

My next step was to uninstall that software from my desktop and reinstall it. It fixed the problem.

As I said, I'm no expert but don't think it would hurt to try an uninstall and reinstall the software to see what happens.

Send an update here and let us know what happens and/or what customer support says.

Kennymusicman wrote on 3/3/2008, 10:23 AM

I'm going to assume that DVDA is similar to the way Cinescore wirks with themes, in that simply copying them over is not enough - they need to be registered somewhere (I mean, as in a registry or file location that the app looks at).
An re-install would certainly be worth a first shot

GeorgeW wrote on 3/3/2008, 12:19 PM

When that happens to me, I close DVDA, and then re-open it.

Might be worth a shot....

Himanshu wrote on 3/3/2008, 8:26 PM

Thanks for the suggestions. The install seems OK. If I start a new project (or simply close the project I'm seeing the problem in), themes, buttons & backgrounds are magically available again.

Seems to me that this one project (recently created in this same build) has somehow managed to confuse DVDAS.

Just once (not repeatable) today I saw this failure when I started up DVDAS which was loading up that same project. DVDAS then then exited:

Sony DVD Architect Studio
Version 4.5 (Build 56)
Exception 0xC0000005 (access violation) READ:0x8 IP:0x2321499C
In Module 'mcmpegin.dll' at Address 0x23200000 + 0x1499C
Thread: Main - Run ID=0xEB0 Stack=0x125000-0x130000
Registers:
EAX=00000000 CS=001b EIP=2321499c EFLGS=00210212
EBX=00000000 SS=0023 ESP=00125aec EBP=00125b04
ECX=01f80aa0 DS=0023 ESI=00000000 FS=003b
EDX=00000000 ES=0023 EDI=00000000 GS=0000
Bytes at CS:EIP:
2321499C: 8B 46 08 3D 56 55 59 41 .F.=VUYA
232149A4: 0F 84 B5 00 00 00 77 5A ......wZ
Stack Dump:
00125AEC: 01F6DC48 01E00000 + 16DC48
00125AF0: 00100001 00030000 + D0001
00125AF4: 00125B44 00030000 + F5B44
00125AF8: 00000000
00125AFC: 01F6DC48 01E00000 + 16DC48
00125B00: 00000000
00125B04: 00125B44 00030000 + F5B44
00125B08: 2321708B 23200000 + 1708B (mcmpegin.dll)
00125B0C: 00000000
00125B10: 01F80CC8 01E00000 + 180CC8
00125B14: 00000012
00125B18: 00000000
00125B1C: 01F6DC48 01E00000 + 16DC48
00125B20: 00000000
00125B24: 00000001
00125B28: 00000000
> 00125B48: 23218527 23200000 + 18527 (mcmpegin.dll)
> 00125B78: 2323A5C2 23200000 + 3A5C2 (mcmpegin.dll)
> 00125C4C: 0042BAE0 00400000 + 2BAE0 (dvdarchst45.exe)
00125C50: EB851EB8
00125C54: 403DF851
00125C58: 00000002
00125C5C: D1745D17
> 00125C70: 005AC930 00400000 + 1AC930 (dvdarchst45.exe)
00125C74: FA6371D4
00125C78: 00000001
00125C7C: FA6371D4
00125C80: 00000001
> 00125CF4: 007A1200 00400000 + 3A1200 (dvdarchst45.exe)
00125CF8: BBBBBBBB
00125CFC: 00000000
00125D00: 00000028
> 00125D04: 00730025 00400000 + 330025 (dvdarchst45.exe)
00125D08: 00000000
00125D0C: 00000000
00125D10: 00000000
00125D14: 00000000
> 00125D98: 7C931BEC 7C900000 + 31BEC (ntdll.dll)
> 00125D9C: 7C931C41 7C900000 + 31C41 (ntdll.dll)
> 00125DC8: 004905B9 00400000 + 905B9 (dvdarchst45.exe)
00125DCC: 3FF00000
> 00125DEC: 78177F96 78130000 + 47F96 (MSVCR80.dll)
> 00125DF4: 00BF8838 009A0000 + 258838 (dvdarchst45k.dll)
- - -
0012FFF0: 00000000
0012FFF4: 00000000
0012FFF8: 0072B897 00400000 + 32B897 (dvdarchst45.exe)
0012FFFC: 00000000

I'm about to patch up to 4.5c. Let's see if that helps.