Not Responding many times

Neel wrote on 8/17/2020, 3:44 PM

I'm running Movie Studio 16 Platinum, and working away all day today on a video project. I'm running a variety of 4K and HD clips with about 6 audio and video tracks. My system should be able to handle this, in fact the CPU and RAM usage are showing moderate use.

But the program has crashed about 12 times today, just goes "Not Responding" for no particular reason. I have to shut it down, revert back to the last auto-save, and lose several minutes of work every time.

Is there a crash log somewhere that can help me troubleshoot this?

Thanks

Neel

Comments

EricLNZ wrote on 8/17/2020, 11:09 PM

Try C:\Users\'User Name'\AppData\Local\VEGAS\ErrorReport\

Neel wrote on 8/18/2020, 9:28 AM

Thanks! How do I read them? Or is it just for Vegas tech support to see?

There's a lot of crashes yesterday....

EricLNZ wrote on 8/18/2020, 6:29 PM

I was hoping you wouldn't ask that as I don't know. Do they make any sense if you open them in Windows Notepad?

Neel wrote on 8/18/2020, 7:09 PM

I was hoping you wouldn't ask that as I don't know. Do they make any sense if you open them in Windows Notepad?

I tried that, but they appear like they're encrypted