not starting/opening

patricia-gonzalez wrote on 5/13/2018, 3:53 PM

I already installed it on my computer. I tried opening it but it won't start. it keeps freezing up and this pops up.

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 15.0 (Build 116)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 15.0\MovieStudioPlatinum150.exe
   Fault Address:       0x0000000000000000
   Fault Offset:        0x0000000000000000

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 15.0\MovieStudioPlatinum150.exe
   Process Version:     Version 15.0 (Build 116)
   Process Description: Movie Studio Platinum
   Process Image Date:  2018-03-16 (Fri Mar 16) 02:35:04
 

Comments

EricLNZ wrote on 5/13/2018, 10:23 PM

To start with try Holding Ctrl + Shift while starting Vegas to reset all preferences and delete cached data prior to the program loading. Note there's a box you need to tick.

If that fails search the forum and you will find threads on similar problems.

Plus there's Nick's FAQ item on start up problems here https://www.vegascreativesoftware.info/us/forum/faq-vegas-pro-won-t-start-what-can-i-do--104784/

Whilst the FAQ item is written for Vegas Pro it also applies to VMS.