OT: Crown Audio -- good guys

jeremyk wrote on 12/24/2004, 12:59 PM
A short story that renews my faith in American manufacturers:

I bought a pair of Crown PZM-30D microphones in January, 2002, to use for my opera videos. These omni PZM mics work great for theater -- the echo-cancelling effect makes the singers sound nearby wherever they are on the stage, and I can gaff-tape the mics to the stage rather than climb up a ladder to hang a microphone. Balance with the orchestra is good too.

Anyway, one of them crapped out and I sent it to Crown for repair. Turnaround took about a month, but to my surprise they fixed it under warranty even though it's almost 3 years since I bought it. Came back with a frequency response test graph, too.

It's good to see a manufacturer stand behind their product.

Comments

Coursedesign wrote on 12/26/2004, 6:34 PM
"A short story that renews my faith in American manufacturer"

David Clark (very sturdy aviation headphones also known as "David Clamp" :O) is the same way, they totally stand behind their products. Awesome.
Chienworks wrote on 12/26/2004, 8:20 PM
Woooo! Good news to hear. :) *

* Especially since the company i work for has manufactured parts for both David Clark and Crown, as well as Shure.
Jameson_Prod wrote on 12/27/2004, 8:08 PM
Let me just throw in my two cents worth while we are passing out cudos.....

All though they are a UK company, they do have a US distrubution and service center. Allen & Heath falls in the same category. I had a problem with my GL3300...also out of warranty by about a year. They sent me a new PCB board to replace. That didn't seem to fix the problem. They felt it might be a bad board and sent ANOTHER board. All free of charge. The one fact that really sold me.....I had a gig the night of the day I was attempting repair. The HEAD service guy gives me his PERSONAL cell phone number should I need any help............

Speaking of going above and beyond........