Hi,
Apologies for using the forum in this way but:

Grazie's unable to uninstall Norton and in the meantime cannot get online, so he 'phoned me, asking whether I could put out a call for PAW specifically, or anyone else who may be able to help him get his machine fully working.

Here's my email, so I can give you his phone number...

alistairlock*at*ukonline*dot*co*dot*uk

Thanks