OT: Why is it difficult to find out when my order will be delivered?

dmcmeans wrote on 5/25/2004, 8:08 AM

I just bought Vegas 5 with DVD and received my confirmation email explaining that if I want to know when my package will arrive in the mail, I should contact Customer Support. And I'm thinking, why can't Sony just send me a UPS shipping number so I can track it myself? Like every other vendor does. But no, the web page says, to track your package contact Customer Support and ask for the shipping number.

So I call Customer Support and hear a list of menu options that have nothing to do with getting a tracking number.

What gives Sony?

Comments

Jsnkc wrote on 5/25/2004, 8:19 AM

Maybe something like this is what you're looking for:

http://mediasoftware.sonypictures.com/shopping/status.asp

dmcmeans wrote on 5/25/2004, 10:50 AM

Yes, that's it exactly. Thank you.

I'm not seeing that link on the Customer Support section of the web site nor on the confirmation email I received.

Where do you find it?

David

Jsnkc wrote on 5/25/2004, 11:28 AM

I actually had the same problem a while back when I ordered my copy of Vegas, I couldn't find a tracking number or anything and I asked the same question here and someone pointed that page out to me.

If you click on the Store link at the top of this page, then on the right hand side of the page under the Your Shopping Cart section is a link for Order Lookup which is the link I gave you. It's not the easiest thing in the world to find unless you know what you're looking for.

bjtap wrote on 5/25/2004, 7:43 PM

Jsnkc

I thank you also. Was not aware of that link either. Now I know my order was already shipped.
Barry