Pan AG-CX350 mov file won't load in VP15 or 16

red-diamond wrote on 7/30/2019, 8:29 PM

I having issues with an MOV file from my Pan AG-CX350. The original VP15 project with four cams is an hour long with four cameras, two with MP4 files and one with MOV from a Ninja and the other the CX350. VP15 took them all in. Later, when I reopened the files were all gone. Thought I made a mistake, so I redid the timeline, but then it crashed. I tried re-creating the project in VP16 but to no avail. It will no longer load nor play in any editor I have but IT WILL PLAY IN Media Player Classic. I have tried transcoding with Premier Pro, After Effects, Adobe Media Encoder, MPEG Streamclip, and Resolve 12.5 to no avail.

The file is 100mbps, mov with HLG.

It still plays in Media Player Classic. I can record it off of Camtasia but that would be heresy, however I do need that cam angle.....

Comments

fr0sty wrote on 7/30/2019, 8:35 PM

Does 16 give an error when you try to import it?

red-diamond wrote on 7/31/2019, 7:59 AM

No, fr0sty, the first couple of times it crashed I just ignored the Crash Report details. Now it won't load at all from the import screen and Windows' little circle just spins and spins. I can't get the file to load in Vegas now and I have to manually crash it via Task Manager to get it to stop.

fr0sty wrote on 7/31/2019, 5:46 PM

Hmm... maybe import assist from happy otter scripts (www.tools4vegas.com, in a free beta right now) can help get it in. Sounds like a corrupt file.

red-diamond wrote on 7/31/2019, 7:17 PM

I tried something different and Vegas crashed normally. Here are the codes:

File:                C:\Users\Red Diamond\AppData\Local\VEGAS Pro\16.0\dx_video_grovel_x64.log
   File:                C:\Users\Red Diamond\AppData\Local\VEGAS Pro\16.0\svfx_video_grovel_x64.log
   File:                C:\Users\Red Diamond\AppData\Local\VEGAS Pro\16.0\ocio_x64.log
   File:                C:\Users\Red Diamond\AppData\Local\VEGAS Pro\16.0\dx_grovel_x64.log
   File:                C:\Users\Red Diamond\AppData\Local\VEGAS Pro\16.0\gpu_video_x64.log

AND:

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 16.0 (Build 424)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 16.0\FileIO Plug-Ins\so4compoundplug\So4Reader.dll
   Fault Address:       0x000007FEBD36A40B
   Fault Offset:        0x000000000047A40B

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 16.0\vegas160.exe
   Process Version:     Version 16.0 (Build 424)
   Process Description: VEGAS Pro
   Process Image Date: 2019-04-18 (Thu Apr 18) 07:45:24

It appears there is a glitch with So4Reader.dll. I've seen other posts about it. Any suggestions while I look around?

fr0sty wrote on 7/31/2019, 7:21 PM

Yeah, you can disable it by holding shift while clicking preferences, go to the "internal" tab, search for so4, set line 2 to false (if I remember right), there's detailed instructions on this forum). However, this may break compatibility with some formats. Worth a shot, you can at least get it encoded to an intermediate format if you can get it to import, then re-enable so4 if it broke compatibility elsewhere.

red-diamond wrote on 7/31/2019, 7:49 PM

Disabling So4 as suggested did it! Thanks fr0sty.

red-diamond wrote on 8/1/2019, 11:32 AM

But now, my GH5 codecs wont load. And when I switched back, now nothing loads! I think I will U&I Vegas 15 & 16.

fr0sty wrote on 8/1/2019, 11:33 AM

Sounds like you have a corrupt installation, as my GH5 files load just fine.

red-diamond wrote on 8/2/2019, 9:47 AM

I don't have time to figure it out. I U&I'd Vegas 16. kept the So4 script at default (TRUE), loaded the MOV file into VP16, rendered it to 16mb/s m2ts and am finally editing. I suspect that VP15 is corrupted but while in the middle of two projects, I'm too superstitious to U&I now. Thanks for your assistance. I nave learned something new.

fr0sty wrote on 8/2/2019, 1:01 PM

Be sure to try out Vegas 17's demo when it drops on the 5th.