platinum 7 crashing

JeffMarg wrote on 9/13/2007, 9:09 PM
I am receiving the following error when editing a project:

Exception 0xC0000005 (access violation) READ:0x44C IP:0x66964E
In Module 'VegasMovieStudioPE70.exe' at Address 0x400000 + 0x26964E
Thread: VideoRender ID=0xB88 Stack=0x1045F000-0x10460000

My project is about 1hr 20 min and this error appears on two seperate PC's.

I tried to render the project and, of course, it crashed on me. I have successfully created a movie that was longer than this several months ago, but for some reason I can't get past this error. I have run chkdisk, defrag, reinstalled VMSP7, added new RAM - nothing has solved the problem.

Any ideas?

Thanks!
Jeff

Comments

Eugenia wrote on 9/13/2007, 9:23 PM
If you are using big digital camera pictures, resize them first to the project's resolution before you put them on the timeline. If you still get a crash, go to PReferences' Video tab and change the Threads to 1 and retry. If that doesn't fix it either, then you hit a bug and you should file a bug report with the online form.

Another debugging thing you could do is start removing the event/scene that the encoder crashes and see if it still crashes after that or not, and try to see what so "special" about the scene that causes the crash.
JeffMarg wrote on 9/14/2007, 5:23 PM
Eugenia, Thanks for the tips. I don't have any still pictures in the project if that is what you mean. Tried the Threads=1 and still crashed.

I removed the scene I had placed in the timeline when I first experienced the crash. Same error. I removed more scenes. Still the same error. I'm thinking my move is too big, but I would think it would be possible to create movies that are longer than 1 hr 15 minutes. I already sent a message to Sony's online support 5 days ago with the entire error message, but have not heard back from them. I will go the bug route you mentioned.

Anyone else have any ideas?

Thanks!
Jeff
Eugenia wrote on 9/14/2007, 5:29 PM
As a last resort, I would install Vegas on another machine and try to render that same project. Just to make sure that you don't have faulty RAM or anything in that PC.
JeffMarg wrote on 9/15/2007, 7:34 AM
Tried that, too. Same exact error.
rustier wrote on 9/15/2007, 8:46 AM
maybe you could tell us a little more about the video source you are working with, what you are trying to render to, and a little more about the computer - although I doubt the computer is the problem..

my first guess is that you have a corrupt source file. you may want to consider recapturing.

if you are stone cold absolutely sure the source file is pristine - or you recaptured - I would suggest you start over fresh making sure your project is set up exactly the way you want before you drop anything on the timeline

have you tried any other projects since this error showed up?
I don't think the size of your project is the problem
JeffMarg wrote on 9/16/2007, 1:05 PM
The video source is .mpg (mpeg-2) from a Sony DCR-SR100 hard drive camera. The error occurs when clicking play in the preview window. The same error occurs on both of my computers, one a laptop, the other a desktop. RAM on the laptop is 1.5GB and on the desktop is 750MB. Both run Windows XP Home.

Even though I'm getting the error, I tried to render the project just to salvage what I have, and the rendering crashed. I'm rendering to NTSC DV widescreen mpeg-2.

I'm looking for a corrupt file by adding the files piece by piece to a new project until I get the error, but when the error appears and I try the suspect file in a different project, it works fine...

I'm still wondering about the size of the project. I will count the number of files imported into the projects to see if it crashes at the same count.

Thanks for your help - I will keep trying. (Still waiting for a reply from Sony's tech support)....
Eugenia wrote on 9/16/2007, 1:10 PM
File a bug report. This sounds like a bug of VMS not being able to playback that specific mpeg2 format. They might ask you to upload the scene btw.
JeffMarg wrote on 9/16/2007, 5:06 PM
Thanks, I will. I'm pretty sure it is crashing because of the size of my project. I had over 180 scenes in the project, and I began removing scenes from the timeline and the Project Media window until I didn't get the error. The scenes I removed I placed into another project and they had no problem playing in the preview window.

It is 57% through the render process - so far so good...

Thanks for all of your suggetions!