PLATINUM VEGAS 9.0 KEEPS CRASHING

alyvegas wrote on 5/18/2009, 6:12 AM
I have Vegas Platinum Version 9 and a new Dell laptop Studio XPS 16 with 500GB 7200 RPM hard drive
4 GB RAM
Intel Core 2 Duo processor P8700 2.53 GHZ
ATI Mobility RADEON HD 3670-512MB Graphic card
64 Bit VISTA

I am having lots of problems all of a sudden with my software. It keeps crashing first just when I was trying to add video files to my project media from explorer. I was on the phone with Dell an they were on my computer checking everything. They cleaned up some things and uninstalled then reinstalled Vegas and it seemed to work a few times. Then I went back into the project and it started up again. It may be after I downloaded the update 9.0b?

I haven't really started my project but have sorted lots & lots of video clips into bins in the project media. I have spent half the day already trying to fix this problem and it seems to just be getting worse.


I uninstalled the Platinum Version 9 and downloaded the update 9.0b from the Sony website. I deleted my original project and restarted it using the update. Now when I say I deleted the project, I mean I deleted the project media and the original Vegas project. I DID NOT delete my saved video clips that I took from my Sony hard drive camcorder and used Picture Motion Browser (software that came with the camcorder) and saved in Folders separate from my project folder in Explorer. All of these clips are trimmed an named and sitting in explorer ready to be added to my new project. If I delete these files, that is HOURS & HOURS of work AND some of the files I have deleted from my camcorder.

Anyway, I thought I was getting somewhere and the system WAS NOT crashing but the problem is back! At least this time a window popped up saying the following:

Microsoft Visual C++ Runtime Library
This applocation has requested the Runtime to terminate it in an unusual way. Please contact applications support team for more information

WHAT DOES THIS MEAN?!?!?

The variable I see here are:
-I have a new hard drive camcorder instead of a digital 8 camcorder
-I need to use Picture Motion Browser software to get my video from the camcorder to the computer before I bring it into my Vegas program.
-I have a new version of Vegas (The version 6 worked fine for me for numerous past projects)
-and lastly, I have a new laptop that works under VISTA 64 Bit vs. Windows XP that I use on my desktop.


I AM SO CONFUSED AND FRUSTRATED... because I have spent Sooooo much time merely trying to deal with these problems when we all know how long making the actual project takes which I haven't come close to even starting!

I am NOT a computer person and my husband tells me that maybe it isn't worth all of the frustration but I LOVE being able to be creative with making these videos. Is it too much for the average consumer to expect that a SONY camcorder would work with SONY VEGAS software? I also thought I would avoid all of this by not investing in a high definition camcorder since I heard lots of stories about the software compatibilty problems with the newer technology.

Do you think my laptop is powerful enough? It has at least twice as much as my desktop that seemed to do fine. So far I have about 150 video clips in my project media list. My last video was about 40 minutes long and had over 700 clips.

Is this a VISTA issue?

Is there a better way to get my video from my camcorder to the computer? The computer doesn't seem to recognize my camcorder as a separate hard drive and I spent hours trying to figure out how to do it without using the Picture Motion Browser software that it came with.

I feel like I am close and yet so far. If this is all I had to do in my life it would be one thing but with 5 kids at home, my husband and a job outside the home, minutes are precious for me-if only I didn't need to sleep!

Thanks!

With My Regards!
Audra

Comments

Eugenia wrote on 5/18/2009, 8:31 AM
This is most probably a Vegas issue, but Sony won't admit it, as they don't officially support 64bit Vista on their Platinum version. I suggest you try your copy with another PC, preferably 32bit XP, and retry. If it still happens, then it might be the video format that creates the problems.
Ivan Lietaert wrote on 5/18/2009, 8:33 AM
I think there is nothing wrong with your laptop. It is more like a codec issue: Vegas has issues with some HD files, even form Sony camcorders.

After re-installing software, make sure to fully re-boot your laptop. Also, when installing the camcorder software, make sure to fully re-boot.

Make sure you have the latest version of Apple's Quicktime Player installed.

Installing the latest codecs (google for 'K-lite codec pack, it's free), may be considered.
alyvegas wrote on 5/18/2009, 8:43 AM
Thanks for the response! I did reinstall the software and reboot already and only helped for a little while.

I don't have an Apple computer so does that make a difference with Quicktime player?

Also from searching these forums I found this info. I am not sure I understand exactly what to do and I don't want to download anything BAD to my laptop. Do you think this would help in my situation? Also my camcorder is NOT high definition does that make it easier harder or no different?

What are codecs?

Sorry for my lack of understanding of what are probably "basics" :)

Audra

___________________________________________

Subject: Some interesting memory observations and avchd...
Posted by: blink3times
Date: 4/12/2009 6:51:38 PM

Most 32 bit exe and dll files have a 2 gig maximum memory cap. I've been playing around with CFF EXPLORER (free download) which is a program that allows you to easily open the exe or dll and click the 2 gig memory switch that allows it to use more than 2 gig.

I reset the memory flags in
vegas80.exe
m2tsplug.dll
mcstdh264dec.dll
sonymvd2pro_xp.dll
to "greater than 2gig" and did a render of which I almost always crash on (avchd at 1920 render to m2ts 1920@16Mb/s with AC3 audio)

I didn't crash!

In fact memory usage shot up higher than i had ever seen vegas use (it shot up to 5gig and leveled off.... usually it climbs no higher than about 3.5 gig and creeps a little)

The whole render process of avchd seems to be quite a bit more stable I'm now doing a second render test with a few more complicated effects as we speak.... it SEEMS to be doing quite well. I'll do a 3rd render test and throw everything I can think of at it should this one pass.

CFF explorer:
www.ntcore.com/exsuite.php
Message last edited on 4/19/2009 9:29:39 AM, by blink3times. Reply | Report Abuse



Subject: RE: Some interesting memory observations and
Reply by: Brad C.
Date: 4/12/2009 7:35:53 PM

Considering the fact that I will almost exclusively be using AVCHD, this could be a very useful tool.

I downloaded it, and that's about as far as I got. I'm not exactly proficient when it comes to programs like this. I'm sure I'll understand it eventually.
Reply | Report Abuse



Subject: RE: Some interesting memory observations and
Reply by: blink3times
Date: 4/12/2009 7:47:43 PM

open the program
goto file\open
then find the file... in this case it would be Vegas.exe
On the left side you'll see "NT HEADER".... "DOS HEADER"... etc
Highlight "FILE HEADER" under "NT HEADER"
On the right side you'll see a chart and in the bottom right corner you will see "CLICK HERE"
Click on that and a check box menu system will open.
Scroll down the menu list until you see "app can handle > than 2gig address space" and check that.
Save the file and close.

Open the others and do the same.

MAKE SURE YOU DO A BACKUP COPY OF THE FILE BEFORE CHANGING IT JUST IN CASE YOU GET INTO TROUBLE!!!

On another note.... rendering stability has CLEARLY and MOST DEFINITELY improved DRASTICALLY
I did lock up once so far (with the plugin pack 3d adaptor) but it was a different lock up/crash that I had ever seen before. The rendering just plain stopped but the program didn't disappear. In fact instead of disappearing, it allowed me to save and close.

This btw SHOULD work with HDV for those that are having issues there too.
DLCPhoto wrote on 5/18/2009, 8:57 AM
Sorry you're having problems...

I don't think the fact that your system is Vista 64-bit is the source of your trouble - I, and others, also have 64-bit Vista, and can run Vegas fine.

Your problem does sound different from the usual crashes that are reported here. These typically occur when rendering .m2ts (HighDef) files. This particular problem is definitely solved for many of us by using the fix suggested by Blink3times.

The program will not harm your computer, and if you follow his post, step by step, you should be ok. It's always a good idea to copy the files that you are changing to another folder on your hard drive, so you can copy them back if problems arise (but which are not likely).

And while this particular fix may or may not solve your particular problem, I don't see any reason not to try it. If your files are really large, for example, I guess it could be possible.

What size are the files/clips you're working with? If they're *really* big, that might be an issue. And what format are they in (that is, what is the 3-letter file extension at the each of each filename)?

It does sound more like a codec (files that different programs use to open various types of multimedia files) conflict, or conflict with some other program on your laptop. These can be tough to track down, unfortunately.
Brian Fiser wrote on 5/18/2009, 9:07 AM
I am having problems with Vegas Platinum crashing also. My problems have started since updating to version 9.0b. Since the update I have a difficult time working with any video captured in Vegas.

The error message I get says: "An error occurred during the current operation. An Exception has occurred." Vegas then will shut down and I lose everything I have done since the last Auto Save. Does anyone have any suggestions?
alyvegas wrote on 5/18/2009, 9:19 AM
I am using MPEG-2 files for video. Each file can be 25-60mb large. I have over 150 files in my project media so far and the last video I made had 800! It was about 40 minutes long. These are clips of my kids playing basketball with their team, I clip them and set it to music. Really cool for me and I had no problems with the older version using the digital 8 camcorder. All of this new technology seems to cause more problems!

I don't want to give up on this hobby but I can't afford much more time invested in trying to fix things? Do you think I should call Sony and pay for a technician to help me more directly? I'm not sure how that works yet.

Thanks!
Audra
Ivan Lietaert wrote on 5/18/2009, 9:44 AM
You MUST have Apple's Quicktime Player installed, because Vegas uses some of its libraries. I won't explain what that means, just trust me.
Do this first, it may solve your problems instantly.

If not, make sure to install the K-lite codec pack. This is a collection of little programmes your computer uses to play (code and decode, hence 'codec') videos. While installing, just opt for the default settings.
Download from here: http://www.free-codecs.com/download/vista_codec_package.htm

Last, but not least, I remember some users reporting problems when having more than 80 events in their project. So if the above does not help, stay under that limit, and render the project, then start a new project, insert your first part, and continue with the rest of the project.
alyvegas wrote on 5/18/2009, 10:11 AM
How do I check my system for the Apple quicktime player? What site do I go to to check for the latest update of this? It sounds like I should do that first and if still problems to install the K-lite codec pack?

I just got off the phone with a Sony rep who said Vista 64 is not compatible with Vegas Platinum Movie but is with the PRO version. That's more than I need and much more costly. I trust what you are saying if yours has worked fine-I assume you are talking about Platinum Movie Studio vs Pro working ok with Visat 64.

Thanks!
Audra
Ivan Lietaert wrote on 5/18/2009, 10:19 AM
Hit Vista's 'start button' and type 'quicktime player' in the search field. If it is installed, it will be shown. Run it, and check for updates from its menu. Update to the latest version.
Alternatively, follow this link and download and install the free player:
http://www.apple.com/quicktime/download/

alyvegas wrote on 5/18/2009, 10:31 AM
I did this and nothing pops up. I guess that means I don't have it installed. So I went to the site and do I just want the free download? Will it know where to store the files on my computer? Will my Sony Vegas know to use it? Do I have to uninstall then reinstall Vegas? And is this some sort of patch? Should I have known to have this? Is it mainly used for video editing? Any simple way to explain to me what it does.

Thanks a million!

Do you think this may be the solution? I have your other recommendation stored to try if not.

Audra
DLCPhoto wrote on 5/18/2009, 10:45 AM
Audra said:

>> I just got off the phone with a Sony rep who said Vista 64 is not compatible with Vegas Platinum Movie but is with the PRO version. That's more than I need and much more costly. I trust what you are saying if yours has worked fine-I assume you are talking about Platinum Movie Studio vs Pro working ok with Visat 64.

Sony is correct that they do not officially support Vegas Movie Studio Platinum on Vista 64-bit. That simply means if you have problems, you're on your own.

That said, I, and many others, are able to successfully run Sony Vegas Movie Studio Platinum on our Vista 64-bit systems.

Like you, the Pro version is way more than I need, and way more than I need/want to spend.

Hopefully one of the fixes suggested here will work for you, but I did want to clarify that many of us are successfully using Vegas Movie Studio Platinum on our Vista 64-bit systems.
Ivan Lietaert wrote on 5/18/2009, 10:52 AM
No need to reinstall Vegas. Just install Quicktime and then reboot your system. The same applies to the codecs.
Ivan Lietaert wrote on 5/18/2009, 11:00 AM
There is another thing you want to do: match media propterties. To do this, open your project in Vegas, under file, select 'properties'. A window will open. Look for the yellow icon (to the right - 'match media settings'). It allows you to locate your camcorder's video files. Select one, and automatically, your camcorder's properties will be copied to the project. Confirm with ok.

By the way, what camcorder do you have, and what extension do the video files have?
Can you open and edit the files in the software that came with the camcorder without problem?
alyvegas wrote on 5/18/2009, 11:05 AM
Any reason for me to purchase quick time pro? Will the free download be able to handle my video mpeg2 files?

I really appreciate your help!
Audra
DLCPhoto wrote on 5/18/2009, 11:08 AM
The free version will be all you need. No need for the Pro.
alyvegas wrote on 5/18/2009, 11:10 AM
I have a Sony hybrid hard drive DCR-SR85. It seems to work fine with the Picture Motion Browser software that came with the camcorder. That seems to be the only way I can get the video files onto my computer. The computer doesn't recognize the camcorder as another hard drive.

I use the PMB to cut and name my clips and they are saved in a folder. Then I open Vegas and find the folder in explorer and click on "add to project media" this is where things go bad. A few clips import to my project but then it crashes.

The file types are mpeg2.

Thanks!
Audra
alyvegas wrote on 5/18/2009, 11:11 AM
Thanks for your input! Do you think this will work?!?! :)
Audra
Ivan Lietaert wrote on 5/18/2009, 11:40 AM
Well, you'll have to try out the things we outlined. There is a lot of trial and error when solving these issues.
Brian Fiser wrote on 5/18/2009, 12:01 PM
Ivan, I saw your post that some users reported having problems with more than 80 events in a project. Where did you see that information? I am having a problem with my Vegas crashing and I do have well over 80 events in the project.

This is the error I get: "An Error occurred during the current operation An Exception has occurred". This is when Vegas shuts down. Do you know, or does anyone know what the error message is telling me.

Also, Vegas creates a new event every time that I started/stopped recording on my HDV tape. Is there something in the settings where I can have Vegas ignore that function? For example: this weekend I recorded about 55 minutes of tape. That tape has 156 events or scenes on the tape. Is there a way for me to capture that tape as one event?

I've edited on AVID systems for 14 years, Final Cut for about one year but I'm new to Vegas, about one month.

Any help would be appreciated.
Brian
Ivan Lietaert wrote on 5/18/2009, 12:34 PM
Brian,
You better start a new thread for your hdv problem. I'm sure help will be available. Eugenia, for one, knows all about editing hdv. She also has a great blog for it. (google for Eugenia Loli)
As for the number of video events, I read it somewhere on this forum, but I can't recall where.
Brian Fiser wrote on 5/18/2009, 12:52 PM
Thanks, for the info on Eugenia.

Do you have an answer to my other question about scene detection?

Also, Vegas creates a new event every time that I started/stopped recording on my HDV tape. Is there something in the settings where I can have Vegas ignore that function? For example: this weekend I recorded about 55 minutes of tape. That tape has 156 events or scenes on the tape. Is there a way for me to capture that tape as one event?
Ivan Lietaert wrote on 5/18/2009, 1:41 PM
Brian, This comes from the Vegas help function:

This feature is available only in Vegas Movie Studio Platinum software.


--------------------------------------------------------------------------------

Enable the Sony Video Capture application:

a. From the Options menu, choose Preferences.

b. Click the Video tab.

c. Clear the Use external video capture application check box.

d. Click the OK button.

From the File menu, choose Capture Video (or click the Capture Video button in the Project Media window) to start the Sony Video Capture application.

Configure your HDV device in Video Capture:

a. Click the button in the Capture window to open the Capture Preferences dialog.

b. Click the Device tab.

c. From the Device type drop-down list, choose IEEE 1394/MPEG2-TS Device.

d. From the Device drop-down list, choose your HDV camera.

Capture your clip:

a. Use the transport controls below the Video Preview window to cue your tape.

b. Click the Start Capture button to start capturing.

c. Press the Play button on your camcorder.

d. Click the Stop button (or press Esc) to end the capture procedure.

Your clip is saved to the folder specified on the Disk Management tab of the Capture Preferences dialog. This path is displayed in the Capture Folder box in the Video Capture window.

Select the Enable HDV scene detection check box on the General tab of the Capture Preferences dialog if you want to create multiple files if scene changes are detected. When the check box is cleared, HDV clips will be captured to a single file.

If you plan to edit the HDV clips (transport streams), you're ready to start editing on the timeline.

If you plan to edit intermediate files on the timeline, you can convert your captured clips to an intermediate format.



Brian Fiser wrote on 5/18/2009, 2:24 PM
Ivan, thanks again for the help. I appreciate you taking the time to look that information up.

Brian
Yvonne C. wrote on 5/27/2009, 10:23 AM
I'm using Vegas Platinum 9.0b. When I used CFF Explorer to mark the "app can handle > 2gb address space" it didn't allow me to overwrite the original VegasMovieStudioPE90.exe file, instead it asked me to save it with another file name. What do I do?
Your help will be much appreciated.